Field Service Technician II – Security Systems Expert

Securitas Electronic Security, Inc.; Springfield (IL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid training

Company vehicle

Medical, dental, vision, and life保险

Job summary

Securitas Technology is seeking a skilled field technician to service life-safety and electronic security systems at client sites. You will diagnose, repair, and maintain fire alarms, intrusion, access control, and CCTV equipment, delivering safe, compliant operations.

Responsibilities include completing service reports, configuring system changes, and supporting firmware/hardware upgrades. Excellent diagnostic skills and customer-focused communication are essential.

Qualifications

• High School diploma or equivalent required.
• Experience installing and troubleshooting low voltage equipment.
• Strong knowledge of commercial access control, CCTV, burglary alarm, intrusion, and fire alarm systems.
• Fire alarm experience with Bosch or Silent Knight preferred; others a plus.
• ESA Certified Alarm Technician required.
• Iowa Fire Protection System License required.
• NTS Certified Service Technician preferred.
• Strong written and verbal communication, time management, and problem-solving skills.
• Certifications in enterprise-grade CCTV and Access Control are a plus.

Responsibilities

• Respond to service calls, inspections, and trouble tickets to keep systems operational.
• Diagnose and repair system faults in the field, independently or with others.
• Perform preventive maintenance, testing, and inspections per codes.
• Configure, program, and adjust user permissions, databases, panel programming, and device configuration.
• Document service activity and generate detailed reports and documentation.
• Test system operation after repairs, programming changes, upgrades, or device replacements to verify performance.
• Install, commission, and support software, firmware, and hardware upgrades.
• Assist with system expansions, device additions, and major modifications while following safety standards.

Skills

Low voltage troubleshooting

Access control & CCTV knowledge

Written & verbal communication

Problem solving

Education

High School diploma or equivalent

ESA Certified Alarm Technician

Iowa Fire Protection System License

NTS Certified Service Technician

Tools

Microsoft Office

Job description

Securitas Technology is seeking a skilled field technician to service life-safety and electronic security systems at client sites. You will diagnose, repair, and maintain fire alarms, intrusion, access control, and CCTV equipment, delivering safe, compliant operations.

Responsibilities include completing service reports, configuring system changes, and supporting firmware/hardware upgrades. Excellent diagnostic skills and customer-focused communication are essential.