Field Service Technician II: Security Systems & Access Control

Securitas Technology; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Company Vehicle

Company Cell Phone

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with match

Paid time off

Educational Assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions. This role involves on-site service, troubleshooting, and implementation of security systems at customer sites across varied environments.

We expect a practical understanding of low voltage equipment and access control, CCTV, and alarm systems, with strong problem solving and communication skills to support uptime and client satisfaction.

Qualifications

• High School diploma required or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Working knowledge of network communications and IP addressing.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing deployment aspects for technical and non-technical audiences.
• Perform pre-deployment end-to-end testing of upgrades and major modifications.
• Perform on-site installations of software upgrades and major modifications.

Skills

Low voltage equipment

Access control

CCTV

Fire alarms

IP addressing

Microsoft Office

Communication skills

Problem solving

Time management

Education

High School diploma or equivalent

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions. This role involves on-site service, troubleshooting, and implementation of security systems at customer sites across varied environments.

We expect a practical understanding of low voltage equipment and access control, CCTV, and alarm systems, with strong problem solving and communication skills to support uptime and client satisfaction.