Field Service Technician II – Security Systems & Access Control

Securitas Technology; Arkansas; On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle

Company cell phone

Insurance coverage

Educational assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology is a leading provider of integrated security solutions, serving customers nationwide. The role involves providing on-site support for post-installation issues on security systems, handling changes, and performing pre-deployment testing and on-site upgrades.

The position emphasizes troubleshooting, documentation, and collaboration with teams to maintain uptime and deliver exceptional service for security deployments across various sites.

Qualifications

• High School diploma or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong knowledge of access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Strong knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Working knowledge of network communications and IP addressing.
• Excellent problem solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.
• Certifications in enterprise grade CCTV and Access Control systems a plus.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• Perform on site installations of software upgrades and major modifications.

Skills

Troubleshooting

Communication

Time management

Problem solving

Analytical skills

Positive attitude

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Office

IP addressing

Job description

Securitas Technology is a leading provider of integrated security solutions, serving customers nationwide. The role involves providing on-site support for post-installation issues on security systems, handling changes, and performing pre-deployment testing and on-site upgrades.

The position emphasizes troubleshooting, documentation, and collaboration with teams to maintain uptime and deliver exceptional service for security deployments across various sites.