Field Service Technician 1

Quadient; Dallas (TX); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible Work

Endless Learning

Inclusive Community

Comprehensive Rewards

Caring for Wellbeing

Job summary

A leading technology firm is seeking an Entry Level Field Service Technician to represent the company at customer sites across Texas. You'll install, service, and upgrade smart locker equipment, ensuring top performance while diagnosing and resolving issues. This role offers a hybrid work model and continuous learning opportunities. Candidates should have a High School Diploma and 1-2 years of relevant experience, with a strong focus on customer service. Join a diverse team that values empowerment and community.

Qualifications

• 1-2 years in electrical/mechanical installation and repair.
• Strong communication for customer interactions.
• Ability to diagnose and repair equipment independently.

Responsibilities

• Install, service, or upgrade equipment onsite at customer locations.
• Diagnose technical issues and provide solutions.
• Train customers on product operation and maintenance.

Skills

Electrical/mechanical installation

Customer service

Problem-solving

Communication skills

Organizational skills

Education

High School Diploma/GED

Job description

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This range is provided by Quadient. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

Base pay range

$19.37/hr – $29.09/hr

We are epic together. Looking for talents in North America and Canada for a global company with an epic culture!

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future‑focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Job Description

As a Field Service Technician, you'll represent our company at customer sites, ensuring smart locker equipment is expertly installed, maintained, and performing at its best. This role involves traveling to various locations to install, service, and upgrade smart locker equipment, while diagnosing and resolving technical issues to keep systems running smoothly. You'll also train customers on proper equipment use and maintenance, helping them maximize value from our products. In addition to your technical skills, you'll serve as a trusted advisor—listening to customer needs, offering tailored solutions, and identifying opportunities to enhance their experience. Clear communication, effective documentation, and managing service tools and inventory are key to your success in this impactful role.

Your role in our future

• Install, service, or upgrade equipment onsite at customer locations.
• Diagnose and troubleshoot technical issues, providing effective solutions.
• Collaborate with customers to understand requirements and offer technical recommendations.
• Provide training and guidance on product operation and maintenance.
• Perform routine maintenance and manage stock of replacement parts.
• Document technical issues for escalation and evaluate customer needs for additional products or services.

Qualifications

• High School Diploma/GED or equivalent work experience, with 1-2 years in electrical/mechanical installation and repair.
• 1-2 years of customer service experience, with strong communication skills for interacting with customers and teams.
• Ability to diagnose, repair equipment, and solve problems independently.
• Strong organizational skills, attention to detail, and adaptability to changing priorities.
• Willingness to travel up to 100% to customer sites, with a valid driver's license and clean driving record.
• Capable of lifting or moving 55 lbs with or without accommodation.

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient: Our values define how we work as a team—Empowerment, Passion, Inspiration, and Community. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [e-mail].

Quadient is an Equal Employment Opportunity Employer: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: Software Development and IT Services and IT Consulting

Field Service Technician (Entry Level) – Denton / Ft. Worth / Irving / Arlington / Dallas / Keller / HEB / Grand Prairie, TX

Salary: $60,000.00–$70,000.00 (If applicable)

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