Field Service Technician II – Network & Fiber

TDS Telecommunications Corporation; Eau Claire (WI); On-site; USD 72,007,000 - 107,997,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation & Paid Sick Leave

Seven Paid National Holidays & One Flo

Paid Parental Leave

Adoption & Surrogacy Assistance

Employee Assistance & Wellness

Job summary

TDS Telecom is seeking a Field Service Technician-Network to install, troubleshoot, repair, and maintain telecommunications equipment and fiber/copper facilities for business customers. The role covers outside plant, aerial, buried, and underground work with emphasis on safety and customer service, and includes some sales of services during visits.

Based in Wisconsin and within 60 minutes of Waunakee, the successful candidate will manage field tasks, coordinate with internal teams, and uphold

Qualifications

• 1+ year basic technical telecommunications experience -OR- current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.

Responsibilities

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
• Installs, configures, maintains, and repairs Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless).
• Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
• Locates cable and fiber in response to customer requests and/or construction needs.
• Pole climbing and operating construction equipment is required.
• Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged.
• Keeps orderly log of all locate requests in our exchange area.
• Performs cable fault acceptance tests on newly constructed facilities.
• Provides troubleshooting support techniques and corrections.
• Responds to "trouble" dispatches.
• Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
• Performs project management of the installation of systems and performs related functions as requested by supervisor.

Skills

Field service experience

Telecom knowledge

Customer service

Tools

Trouble/Dispatch Systems

Plant Record Systems

MS Outlook

MS Word

MS Excel

Job description

TDS Telecom is seeking a Field Service Technician-Network to install, troubleshoot, repair, and maintain telecommunications equipment and fiber/copper facilities for business customers. The role covers outside plant, aerial, buried, and underground work with emphasis on safety and customer service, and includes some sales of services during visits.

Based in Wisconsin and within 60 minutes of Waunakee, the successful candidate will manage field tasks, coordinate with internal teams, and uphold