Field Service Technician II – Fire & Security Systems

Securitas Technology; Springfield (IL); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Paid company training

Company Vehicle

Medical, Dental, Vision, and Life

401K with matching

Paid vacation/holidays

Educational Assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology is a world-leading provider of integrated security solutions with a nationwide footprint. This role covers service on life safety, access control, and video systems at client sites, including troubleshooting, preventive maintenance, and upgrades.

Join a team focused on protecting people, assets, and facilities. You will document activities, communicate complex issues clearly, and participate in safety-compliant installations and system expansions.

Qualifications

• Familiarity installing and troubleshooting low voltage equipment.
• Strong written and verbal communications skills.
• Excellent problem solving and analytical skills.

Responsibilities

• Respond to service calls, inspections, and trouble tickets for fire alarm, intrusion, access control, and video surveillance systems to ensure customer systems remain operational and compliant.
• Diagnose, troubleshoot, and repair system faults in the field, working independently or alongside other technicians to restore system functionality.
• Perform scheduled preventive maintenance, testing, and inspections on life safety and electronic security systems in accordance with manufacturer specifications and applicable codes.
• Configure, program, and make routine system changes including user permissions, access control databases, panel programming, and device configuration.
• Document all service activity, repairs, inspections, and system modifications accurately within company service management and reporting platforms.
• Complete detailed service reports and technical documentation that clearly communicate system conditions, deficiencies, corrective actions, and recommendations to both technical and non-technical customers.
• Test system operation following repairs, programming changes, upgrades, or device replacements to verify proper performance and code compliance.
• Install, commission, and support software, firmware, and hardware upgrades for fire alarm, access control, intrusion detection, and video monitoring systems.
• Assist with system expansions, device additions, major modifications, and equipment replacements while maintaining adherence to safety standards, company procedures, and applicable fire and security regulations.
• Provide professional customer support on-site by explaining system operation, identifying potential issues, and recommending corrective actions or improvements.

Skills

Low voltage troubleshooting

Strong communication skills

Microsoft Office proficiency

Education

ESA Certified Alarm Technician

Iowa Fire Protection System License

NTS Certified Service Technician

Tools

BOSCH/Silent Knight/ Simplex fire systems

Access control systems

Job description

Securitas Technology is a world-leading provider of integrated security solutions with a nationwide footprint. This role covers service on life safety, access control, and video systems at client sites, including troubleshooting, preventive maintenance, and upgrades.

Join a team focused on protecting people, assets, and facilities. You will document activities, communicate complex issues clearly, and participate in safety-compliant installations and system expansions.