Field Service Technician II — ATM & Self-Service

NCR Atleos; Connecticut; Sur place; USD 45 000 - 58 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

Résumé du poste

NCR Atleos in Hartford, CT is seeking a Field Service Technician II to install, maintain, and repair electromechanical equipment for major retailers and banks. You will diagnose issues across hardware, software, and networking while traveling within the territory and providing excellent customer service.

Training and career growth are supported. The role offers full-time employment with comprehensive benefits and a focus on safety, professional development, and long-term customer relationships.

Qualifications

• Local candidate to the specific geographic area.
• Authorized to work in the United States.
• At least 19 years of age.
• Valid driver’s license and driving record that meets NCR Atleos fleet requirements.
• PC skills, basic electronic skills, and operating system familiarity.
• Prolonged travel with several hours of driving per day; rotating and weekend shifts.
• Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.

Responsabilités

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible to minimize schedule disruptions
• May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines

Connaissances

PC skills

Basic electronic skills

OS familiarity

Outils

A+ Certification

CompTIA

Network+ (N+)

Description du poste

NCR Atleos in Hartford, CT is seeking a Field Service Technician II to install, maintain, and repair electromechanical equipment for major retailers and banks. You will diagnose issues across hardware, software, and networking while traveling within the territory and providing excellent customer service.

Training and career growth are supported. The role offers full-time employment with comprehensive benefits and a focus on safety, professional development, and long-term customer relationships.