Field Service Technician II: Access Control & CCTV

K Group Companies; Grand Rapids (MI); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Performance-based bonus

Generous PTO

Employer-paid health coverage

401(k) with company contributions

Profit sharing opportunities

Job summary

K Group Companies, a Grand Rapids-based technology services provider, seeks a Field Service Technician II to lead installations, configure diverse devices, and train customers at a basic operations level. The role emphasizes leadership, hands-on IT/networking, and strong customer interactions in the Grand Rapids area.

The ideal candidate has 2+ years in related fieldwork, expertise in electrical systems, and experience with nurse call and surveillance tech.

Qualifications

• Minimum 2 years with a previous construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
• Ability to identify and use common low voltage cabling.
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills.
• Must have valid US Driver’s license.

Responsibilities

• Execute all Level I installer roles and responsibilities, following our documentation to uphold high installation and service standards.
• Demonstrate organizational skills in handling project and service tickets with prompt updates.
• Understand project scopes and service expectations, taking accountability for tasks.
• Lead the team by delegating tasks and fostering collaboration.
• Mentor Level 1 installers and solicit feedback for improvement.
• Maintain regular communication with Project Delivery Coordinators, Project Managers, and customers.
• Work with nurse call, card access, and video surveillance systems on diverse projects.
• Pursue ongoing professional development in leadership and communication.
• Perform Factory Authorized Testing (FAT) before installation to ensure quality.
• Configure systems and commission installations for reliable operation.
• Willingly assume additional duties as needed.

Skills

Field service experience

Team management

Electrical knowledge

Networking (TCP/IP)

Reading drawings

Customer communication

Tools

Nurse call systems

Card access systems

Video surveillance

Job description

K Group Companies, a Grand Rapids-based technology services provider, seeks a Field Service Technician II to lead installations, configure diverse devices, and train customers at a basic operations level. The role emphasizes leadership, hands-on IT/networking, and strong customer interactions in the Grand Rapids area.

The ideal candidate has 2+ years in related fieldwork, expertise in electrical systems, and experience with nurse call and surveillance tech.