Field Service Technician II

Spectraforce Technologies, Inc.; Rapid City (SD); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

CompTIA A+

Job summary

Spectraforce Technologies, Inc. is seeking a Field Service Technician II for Rapid City, SD, on-site. The role is a part-time, 20 hours/week position with potential future growth and ASAP interviews.

Primary duties include field service break/fix work on laptops, desktops, POS devices, and printers for various customers. CompTIA A+ is a nice-to-have, with a typical requirement of 1–2 years of experience and a willingness to travel limited miles daily.

Qualifications

• 1-2 years of field service experience required (3-5 years preferred).
• Break/fix skills on laptops, desktops, POS devices and printers.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and peripherals.
• Documents, upgrades or replaces hardware and software systems.
• Supports user accounts, rights, security and groups; trains employees and repairs product failures.

Skills

Break/fix skills

Independent work

Punctuality

Customer service

Verbal/written communication

Education

Associate's degree or equivalent

Job description

Title: Field Service Technician II
Duration: 3 months
Location: Rapid City, SD - 57701

Notes:

• Is this position remote or in person? In Person.
• What will the primary day-to-day responsibilities entail for this person? Field Service break/fix work on laptops, desktops, POS devices, and printers for various customers, including Chick-fil-A, CVS, Lowes, FujiFilm, and others.
• What are the TOP 2 required skills that candidates must have? Break/fix skills on laptops, desktops, POS devices, and printers. Ability to work independently, the ability to show up for work every day and on time, above average customer service skills, and be able to communicate verbally, written, and electronically.
• What will the work schedule be for this position? Part-time work, scheduled in advance, up to 20 hours/week to start, may increase in future.
• Will there be OC (on call)? Potentially yes
• Will there be shift differentials? No
• How many overall years of experience should this person have? 1 to 2 years' field service experience is needed, more is preferred.
• Do they need any specific certifications or education? No, but CompTIA A+ and other certifications would be nice.
• If contract to hire what is the conversion rate? $20-24/hr * How many miles per day will the contractor be driving? Varies by job. Usually less than 50.
• What radius range should candidates be located from the job location? 20-30 miles
• What is the exact work location or city, state, or zip? Rapid City, SD 57701
• How soon will the candidate review and interviews start? ASAP
• What issues have you had with this req in the past? Low work volume due to remote area.

Responsibilities:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs. May require an associate's degree or its equivalent.
• Requires at least 3 to 5 years of experience in the field or in a related area.
• Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks. Works under general supervision. A certain degree of creativity and latitude is required.

Nice to Have

Certification

• CompTIA A+