Field Service Technician

Getronics; Cedar Rapids (IA); On-site; USD 30,307 - 31,684; Full time

Job summary

A leading IT service provider is looking for a Field Service Technician in Cedar Rapids, IA. The role involves providing onsite repair and installation services for laptops, desktops, and tablets, ensuring customer satisfaction through effective communication. Ideal candidates will have a high school diploma, relevant technical qualifications, and at least 6 months of experience. This is a full-time entry-level position offering opportunities for growth.

Qualifications

• 6-12 months of work experience is required.
• Experience with deskside support and ticket management tools is a bonus.

Responsibilities

• Provide onsite hardware repair and installation for laptops, desktops, workstations, and tablets.
• Perform maintenance, upgrades, and repairs of IT products.
• Communicate effectively with clients and team members.

Skills

Ability to lift and move computer equipment up to 50 lbs

Strong customer support and communication skills

Basic troubleshooting and break/fix skills for laptops and desktops

Knowledge of operating systems, hardware, and standard software applications

Ability to install, test, and configure desktop, laptop, and tablet systems

Experience with software imaging and component replacements

Education

High school diploma or equivalent

Relevant technical qualification

Job description

Base pay range

$22.00/hr - $23.00/hr

Role Overview

The Field Service Technician provides onsite repair and installation services for various OEM products, including desktops, laptops, and tablets. The role involves direct interaction with clients to address and resolve technical issues promptly and accurately.

Responsibilities

• Provide onsite hardware repair and installation for laptops, desktops, workstations, and tablets.
• Perform maintenance, upgrades, and repairs of IT products.
• Ensure all service level agreements (SLAs) are met.
• Communicate effectively with clients and team members.
• Prioritize and manage multiple technical issues simultaneously.
• Complete administrative tasks related to each service call.
• Follow company standards for security, safety, and quality.

Skills

• Ability to lift and move computer equipment up to 50 lbs.
• Own a basic repair toolkit, PC, and mobile phone.
• Strong customer support and communication skills.
• Basic troubleshooting and break/fix skills for laptops and desktops.
• Knowledge of operating systems, hardware, and standard software applications.
• Ability to install, test, and configure desktop, laptop, and tablet systems.
• Experience with software imaging and component replacements (e.g., memory, hard drives, SSDs, screens, keyboards).

Qualifications

• High school diploma or equivalent.
• Relevant technical qualification and 6-12 months of work experience.
• Experience with deskside support and ticket management tools is a bonus.

Accountabilities

• Complete required certifications for PC repairs.
• Perform fault diagnosis and effective troubleshooting.
• Maintain parts inventory and adhere to return deadlines.
• Keep accurate real-time updates in the system.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Location: Cedar Rapids, IA

Note: This description reflects the information in the job posting and removes unrelated boilerplate and extraneous sections.