Field Service Technician II

Maine Tech Hub; Augusta (ME); Presencial; USD 27.000 - 39.000; Jornada completa

Descripción de la vacante

Spectraforce Technologies Inc. in Augusta, ME is hiring a Field Service Technician II for a 3-month assignment with potential to convert. The role requires hands-on repair of laptops, laser printers, and POS equipment, plus travel to customer sites.

A valid driver’s license and reliable transportation are essential. OT, after-hours support, and 24/7 on-call availability are required. The ideal candidate displays strong customer service, the ability to handle different severity levels, and basic

Formación

• Minimum 3 years of field service experience.
• Excellent customer service skills and outbound personality.
• Experience repairing laptops, laser printers, and POS equipment.

Responsabilidades

• Perform repair/replacement on POS devices, laptops, desktops and commercial printers.
• Troubleshoot and fix network equipment; cable repairs; smart hands tasks.
• Travel to customer sites; drive as required; handle various severity levels with 24/7 on-call availability.

Conocimientos

Customer service

IT Field Technician

Printer repair

Educación

CompTia A+

Printer+

Network+

Descripción del empleo

at Spectraforce Technologies Inc. in Augusta, Maine, United States

Job Description

Job Title - Field Service Technician II
Location - Augusta, ME, 04330
Duration - 3 Months (temp to hire)
Shift - M-F 9 - 6 with OT and Afterhours

Description:
Candidate must have excellent customer service skills, outgoing personality, break fix repair skills on laptops, laser printers, and POS equipment. Experience using a hand drill and climbing ladders is a plus. Candidate must have reliable transportation to get around and drive to various customer sites to perform repair / replacement on various kinds of equipment: POS, laptops, desktops, commerical printers, cable repairs, smart hands work on network equipment. Different severity levels / response times required. 24/7 availability a must. Customer Service is a must, Large Printer experience is highly desirable.

• Is this position remote or in person? In person field tech
• What will the primary day-to-day responsibilities entail for this person? Candidate must have excellent customer service skills, outgoing personality, break fix repair skills on laptops, laser printers, and POS equipment. Experience using a hand drill and climbing ladders is a plus. Candidate must have reliable transportation to get around and drive to various customer sites to perform repair / replacement on various kinds of equipment: POS, laptops, desktops, commerical printers, cable repairs, smart hands work on network equipment. Different severity levels / response times required. 24/7 availability a must.
• What are the TOP 2 required skills that candidates must have? Customer service skills / a few years of experience as an IT Field Technician. Laser printer repair experience is an advantage.
• What will the work schedule be for this position? M-F 9 - 6 with OT and Afterhours
• Will there be OC (on call)? Yes
• Will there be shift differentials? No
• How many overall years of experience should this person have? Minimum 3 yrs but willing to interview a candidate right out of tech school.
• Do they need any specific certifications or education? CompTia A+, Printer +, Network + nice to have but not necessary.
• If contract to hire what is the conversion rate? $24
• How many miles per day will the contractor be driving? Will vary based on the ticket volume, anywhere from none to 100, possibly more.
• What radius range in miles should candidates be located from the job location? To be centrally located to cut down on travel distances. A good location is Augusta, ME. Most job locations are within a 100 miles radius of Augusta.
• What is the exact work location or city, state, or zip? augusta, ME
• How soon will the candidate review and interviews start? Immediately
• Do you have upcoming vacations or time out of the office? No

SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at [e-mail] if you require reasonable accommodation.