Field Service Technician II

Jobtailor

Ashburn (VA)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Job summary

Jobtailor is seeking a Field Service Technician to perform start-up services, preventive and remedial maintenance, and testing of UPS and power quality equipment at customer sites. You will inspect, test, document failures, and provide on-call emergency support, with cross-functional collaboration to identify solutions.

The role requires an Associate degree in Electrical/Electronics, 4 years experience, and certifications including OSHA-10 and NFPA-70E; strong analytical skills and ability to

Qualifications

Associate degree in Electrical/Electronics or related technical field.
4 years of experience troubleshooting and repairing technical, electrical, and/or electronic products.
Intermediate knowledge of UPS products, services, and peripherals.
OSHA-10 Construction and NFPA-70E certifications.

Responsibilities

Perform start-up services, preventative and remedial maintenance, field modifications, and testing of UPS and power quality equipment at customer sites.
Identify, evaluate, and repair routine product failures.
Provide technical support to internal and external customers.
Schedule and provide emergency technical support and on-call field service.
Work with cross-functional MEPPI teams to identify product solutions.
Inspect, test, and document failed products, components, and systems.
Maintain detailed service records and develop thorough documentation related to repairs.
Mentor and support less experienced technicians.

Skills

Troubleshooting

Analytical thinking

Reading schematics

Technical support

Mentoring

Education

Associate degree in Electrical/Electronics or related technical field

Tools

Microsoft Office

MRP/ERP Systems

Timekeeping Tools

Expense Reporting Tools

Electrical test equipment

Job description

• Perform start-up services, preventative and remedial maintenance, field modifications, and testing of UPS and power quality equipment at customer sites.
• Identify, evaluate, and repair routine product failures.
• Provide technical support to internal and external customers.
• Schedule and provide emergency technical support and on-call field service.
• Work with cross-functional MEPPI teams to identify product solutions.
• Inspect, test, and document failed products, components, and systems.
• Maintain detailed service records and develop thorough documentation related to repairs.
• Mentor and support less experienced technicians.

Requirements

Associate degree in Electrical/Electronics or a related technical field
Four (4) years of experience troubleshooting and repairing technical, electrical, and/or electronic products or equivalent education and experience.
Intermediate knowledge of UPS products, services, and peripherals.
Advanced proficiency with mechanical and electronic test equipment.
Advanced analytical and troubleshooting skills.
Ability to read and interpret detailed equipment schematics and facility one-line drawings.
Advanced computer skills with emphasis on Microsoft Office products, MRP/ERP systems, and company timekeeping and expense reporting tools.
Basic knowledge of communication and networking protocols.
OSHA-10 Construction and NFPA-70E certifications.

Core Competencies

Demonstrates expertise in troubleshooting and repairing UPS and power quality equipment, with strong analytical skills and the ability to interpret technical schematics. Proficient in providing technical support and mentoring less experienced technicians while maintaining detailed service records.

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