UPS Field Technician

Exponential Power; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A critical power solutions provider in Houston is seeking a UPS Field Technician to handle installation, commissioning, and maintenance of UPS systems. This role includes providing emergency support and preventive maintenance while ensuring a safe working environment. The ideal candidate will have 2-4 years of electrical experience and knowledge of UPS operations. Educating customers on equipment functionality and maintaining excellent rapport with clients are key responsibilities. This position requires on-call emergency service and travel to various sites.

Qualifications

• Education in electronics or electrical preferred.
• 2-4 years of related electrical experience required.

Responsibilities

• Install, commission, and maintain UPS systems at customer sites.
• Perform preventive maintenance and emergency repairs.
• Educate customers on equipment operation and maintenance.
• Maintain safe working environment and company tools.

Skills

Preventive maintenance

Troubleshooting critical power systems

Excellent communication

Customer service

Teamwork

Education

Electronic or Electrical School

Job description

A fully competent UPS Field Technician applies an intensive and diversified knowledge of complete UPS start-up, testing and operations. Responsible for installation, commissioning, maintaining, repairing and providing emergency support on Batteries, Chargers, Inverters, Static Switches, and Maintenance Bypass Switches for Commercial, Telecom, and Industrial systems at customers' sites. Performs commissioning focused design reviews, prepares commissioning test procedures and reports, coordinates and oversees on-site testing. Discuss with technical support problems related to maintenance or operation of equipment.

Essential Functions Statement(s)

• Maintain a safe working environment at all times. Report possible concerns to lead person or supervisor.
• Perform preventive maintenance tasks, such as checking, cleaning, or repairing equipment, to detect and prevent problems.
• Perform initial starts-ups.
• Provide 24/7 on-call emergency services as required.
• Work with other team members to complete custom and large installation projects.
• Educate customers on basic operation of their equipment, informing them of issues they may experience and the necessary corrective actions.
• Establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
• Maintain and safeguard company-issued tools and equipment.
• Troubleshoot critical power systems down to the root cause and perform repairs with minimum customer downtime or site operation disruption.
• Protect company proprietary information, manuals, and records.
• Maintain vehicle in safe and operational condition and maintain current insurance and a valid license at all times.
• Recognize sales opportunities for critical power equipment and other add on products and link potential customers with the appropriate internal and external sales and technical resources.
• Timely and accurate completion of paperwork including Field Service Reports, time cards, and expense reports.
• Maintain technical documentation for study and/or review.
• Provide training and guidance to less experienced employees where necessary.
• Attend product specific training as necessary.
• Safely clean up electrolyte spills.

SKILLS & ABILITIES

Education : Electronic or Electrical School preferred

Experience : Two to four years related electrical experience