UPS Field Service Engineer

EOLA | A Critical Power Company; Atlanta (GA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary with full benefits

PTO

401(k) with company matching

Gas card and vehicle allowance

Health, dental, and vision insurance

Growth opportunities

Training & Development

Job summary

EOLA | A Critical Power Company seeks a skilled UPS Field Engineer to commission, test, and service critical power systems at customer sites. The role includes on-site testing, preventive maintenance, and emergency support, with home-based coordination and regional travel.

The ideal candidate has extensive hands-on experience with UPS equipment and strong customer-facing communication skills, plus willingness to work nights or on-call as needed.

Qualifications

• 3–5 years of experience required; 10+ years preferred.
• Troubleshoot UPS, batteries, PDUs, STSs, and related gear.
• Ability to lift up to 100 lbs and travel regionally around Atlanta; occasional national travel.
• Clean driving record; basic computer hardware/software knowledge.

Responsibilities

• Perform commissioning design reviews, write test procedures, and oversee on-site testing.
• Conduct preventive maintenance and emergency response for power equipment.
• Coordinate with technical support to resolve maintenance issues.
• Develop and follow Field Service Reports; provide client recommendations.
• Train at headquarters on testing equipment and rebuilding systems.
• Based from home with regional travel.

Skills

Troubleshooting UPS equipment

Customer service

Independent work

Verbal & written communication

Education

Technical degree

Tools

Hand tools

Test equipment

Job description

Position Overview

A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start‑up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites.

Key Responsibilities

• Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing.
• Performs preventive maintenance, emergency response, equipment start‑up, and field modifications.
• Coordinates with technical support to resolve maintenance or operational issues.
• Assists in developing Methods of Procedures (MOPs).
• Reports to a supervisor for any unusual issues or developments.
• Trains periodically at company headquarters on testing equipment and rebuilding systems.
• Completes Field Service Reports promptly and provides proactive recommendations to clients.
• Candidate will be based from home.

Qualifications

• Minimum of 3-5 years' experience. Preferred 10+ years of relevant experience.
• Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc.
• Proficient with hand tools and test equipment for maintenance and repairs.
• Strong verbal, written communication, and customer service skills.
• Ability to work independently with resourcefulness and initiative.
• Knowledge of equipment manufacturers’ specifications.
• Physically capable of bending and lifting up to 100 lbs as required.
• Willingness to work nights, weekends, and be on‑call when needed.
• Basic knowledge of computer hardware and software.
• Prior experience with third‑party UPS service providers is a plus.
• OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.
• A technical degree (e.g., DeVry, Lincoln Tech) is a plus.
• Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power Generation, Air Force Power Production, Coast Guard, etc.).
• Must have a clean driving record.
• Primarily regional travel within Atlanta, GA; occasional national travel may be required (not including emergencies).

Location Preference

Candidate is preferred to live in Atlanta, GA area.

Benefits

• Competitive salary with full benefits package
• Paid Time Off (PTO)
• 401(k) with company matching
• Gas card and vehicle allowance
• Comprehensive health, dental, and vision insurance (Life Insurance, Short-Term & Long-Term Disability)
• Growth Opportunities
• Training & Development

This role offers stability, growth opportunities, and a supportive benefits package tailored to support our UPS Field Service Engineers in maintaining reliability and uptime for mission‑critical facilities. If you are passionate about critical power solutions and dedicated to maintaining reliability for mission‑critical facilities, we encourage you to apply.