Field Service Technician I - Retail Installations

NCR VOYIX; Raleigh (NC); On-site; USD 48,216,000 - 54,415,000; Full time

Benefits offered by this job

7 paid holidays

6 paid floating holidays

Paid vacation – up to 80 hours

401K savings and retirement plan

Company vehicle

Medical insurance available

Job summary

NCR Voyix is seeking a Field Service Technician I to join our Charlotte, NC area team. You will perform customer installations, maintenance, and service calls on electromechanical equipment such as self-checkout systems.

Expect rotating shifts, travel across the territory, and a pathway to build expertise through NCR Voyix training. The role emphasizes hands-on repair, preventive maintenance, and strong safety and customer-facing skills in a fast-paced retail environment.

Qualifications

• Local candidate to a specific geographic area.
• Authorized to work in the US.
• At least 18 years of age.
• Have a valid driver’s license and driving record that satisfies NCRV fleet requirements.
• PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Prolonged travel with driving for several hours per day.
• Rotating and weekend shifts.
• Flexible shift work – Rotating shifts within set teams, including morning, afternoon, and evening start times, with some holidays.
• Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• Willing to be trained on and operate small-scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.
• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, N+ Certification.
• One or more years of related experience.

Responsibilities

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like self-checkout systems within an assigned territory.
• Perform maintenance, repair, PM work, and system overhauls.

Skills

PC skills

Electronic skills

Hardware familiarity

Operating systems familiarity

Valid driver’s license

Driving travel ability

Rotating shifts

Weekend shifts

Lifting up to 75 lbs

Scissor lifts training

A+ Certification

CompTIA

N+ Certification

One+ years of related experience

Authorized to work in US

Local geographic area candidate

Prolonged travel

Bending and lifting tasks

Active problem-solving mindset

Tools

Imaging software

Mainframe computers

Servers familiarity

Job description

NCR Voyix is seeking a Field Service Technician I to join our Charlotte, NC area team. You will perform customer installations, maintenance, and service calls on electromechanical equipment such as self-checkout systems.

Expect rotating shifts, travel across the territory, and a pathway to build expertise through NCR Voyix training. The role emphasizes hands-on repair, preventive maintenance, and strong safety and customer-facing skills in a fast-paced retail environment.