Field Service Technician I - Integrated Automation (Airport)

ZipRecruiter; Salt Lake City (UT); Remote; USD 46,000 - 70,000; Full time

Job summary

A leading global provider of intelligent sensors seeks a remote Field Service Technician to support services and products across North America. The role involves excellent customer service, travel, and technical support for SICK equipment. Ideal candidates should have strong communication skills and a technical background, with opportunities for growth in a fast-paced environment.

Benefits

17 PTO days

Medical insurance

Vision insurance

Dental insurance

Life benefits

401k

Qualifications

• 0–3 years of field service experience required.
• Willingness to travel domestically and internationally up to 85%.

Responsibilities

• Provide excellent customer service by managing expectations effectively.
• Perform onsite commissioning and startup support, monitor and adjust equipment.
• Troubleshoot, diagnose, and replace SICK equipment.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

Two-year college degree

Four-year degree

Tools

SOPAS

CAD

Job description

Job Description

This is a remote position with travel up to 90% of the time. The ideal candidate should live close to a US airport.
Our airport team works a variety of alternate shifts including nights and weekends.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and "Sensor Intelligence" has allowed SICK to develop products for every phase of production in industries such as automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime, and more. In addition, SICK’s focus on Sensor Intelligence enables Industry 4.0 and the Industrial Internet of Things for its customers.

COMPENSATION & BENEFITS:

The starting base salary range for this position is $46,480 - $69,025, determined based on experience, skills, education, performance, licenses/certifications, business needs, and other legal factors. Our benefits include 17 PTO days, medical, vision, dental insurance, life benefits, 401k, and more. Click here to view more about our benefits!

POSITION SUMMARY:

This role supports SICK Services and Products throughout North America.

RESPONSIBILITIES:

1. Provide excellent customer service by managing expectations effectively.
2. Support various Service Organization programs.
3. Build support structures with SICK equipment, requiring hand tools and basic construction skills.
4. Make electrical connections of SICK equipment.
5. Configure SICK products using laptops and software.
6. Perform onsite commissioning and startup support, monitor and adjust equipment as needed.
7. Troubleshoot, diagnose, and replace SICK equipment.
8. Maintain regular attendance and punctuality.
9. Complete service reports, timecards, and travel expenses accurately and promptly.
10. Attend required training sessions.
11. Perform other duties as assigned.

QUALIFICATIONS:

Education and Experience:

• Two-year college degree, technical school, or equivalent experience required. A four-year degree is preferred.
• 0–3 years of field service experience.

Other Qualifications:

• Willingness to travel domestically and internationally up to 85% of the time.
• Availability for alternative schedules, including weekends, nights, and on-call hours.
• Strong communication, organizational, and interpersonal skills.
• Legally permitted to work in the U.S.

POSITION SPECIFIC QUALIFICATIONS:

• Complete logistics automation product boot camp training.
• Complete all assigned SICK training (LMS, SIA-Online, on-the-job).
• Install, test, and commission at least two fixed depth of field scanners, two auto-focus scanners, and two CDM module CLV-based scanner systems.
• Knowledge of SOPAS and CLV setup software; ability to write simple evaluation conditions and output formats.
• Ability to read CAD designs, blueprints, wiring diagrams, and schematics.
• Complete administrative tasks such as expense reports and daily reports.
• Assemble scanner systems (80/20 frames).
• Work effectively in a team environment with senior technicians.

CORE COMPETENCIES:

Ethics and Integrity, Personal Growth, Customer Focus, Personal Accountability, Building Relationships

If you thrive in a fast-paced, team-oriented environment with growth opportunities, we encourage you to apply! Visit www.sickusa.com to learn more. Sick is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.