Field Service Technician I - Integrated Automation (Airport)

ZipRecruiter; Boulder City (NV); Remote; USD 46,000 - 70,000; Full time

Job summary

A leading global provider of intelligent sensors is seeking a field service technician for a remote position with extensive travel. The ideal candidate will support SICK services across North America, ensuring customer satisfaction and effective equipment management. A strong background in communication and technical skills is essential for this role, which offers competitive compensation and benefits.

Benefits

17 PTO days

Medical Insurance

Vision Insurance

Dental Insurance

Life Benefits

401k Plan

Qualifications

• 0–3 years of field service experience required.
• Strong communication and organizational skills needed.

Responsibilities

• Provide excellent customer service and manage expectations.
• Perform onsite commissioning and troubleshoot equipment.
• Maintain accurate service reports and attend training sessions.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

Two-year college degree

Four-year degree

Tools

SOPAS

CLV Setup software

Job description

Job Description

This is a remote position with travel up to 90% of the time. Ideal candidate should live close to a US airport.
Our airport team works a variety of alternate shifts including nights/weekends.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” has allowed SICK to develop products for every phase of production in various industries including automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries, and more. SICK’s focus on Sensor Intelligence enables Industry 4.0 or the Industrial Internet of Things for its customers.

COMPENSATION & BENEFITS:

The starting base salary range for this position is $46,480 - $69,025, determined by experience, skill set, education, performance, licenses/certifications, business needs, and other factors. Our benefits include 17 PTO days, medical, vision, dental insurance, life benefits, 401k plan, and more. Click here to view more about our benefits!

POSITION SUMMARY:

This role primarily supports SICK Services and Products across North America.

RESPONSIBILITIES:

• Provide excellent customer service by managing expectations effectively.
• Support various Services Organization programs.
• Build support structures with SICK equipment, requiring hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Configure SICK products using laptops and configuration software.
• Perform onsite commissioning, start-up support, monitor equipment, and adjust as needed.
• Troubleshoot, diagnose, and replace SICK equipment properly.
• Maintain regular attendance and timeliness.
• Provide accurate service reports, timecards, and expenses.
• Attend required training sessions.
• Perform other duties as assigned.

QUALIFICATIONS:

Education and Experience:

• Two-year college degree, technical school, or equivalent work experience required. A four-year degree is preferred.
• 0–3 years of field service experience.

Other Qualifications:

• This is a travel-intensive role, requiring domestic and international travel up to 85% of the time.
• Availability to work alternative schedules including weekends, nights, and on-call hours.
• Strong communication, organizational, and interpersonal skills.
• Legally permitted to work in the United States.

POSITION SPECIFIC QUALIFICATIONS:

• Complete logistics automation product boot camp training.
• Complete all assigned SICK training modules.
• Install, test, and commission at least two fixed depth of field scanners.
• Install, test, and commission at least two auto-focus scanners.
• Install, test, and commission a minimum of two CDM module CLV-based master/slave scanner systems.
• Knowledge of SOPAS and CLV Setup software, capable of writing simple evaluation conditions and output expressions.
• Read basic CAD designs, wiring diagrams, and schematics.
• Complete administrative tasks such as expense reports and daily reports.
• Assemble scanner system frames.
• Work effectively in a team environment with senior technicians.

CORE COMPETENCIES:

Ethics and Integrity, Personal Growth and Learning, Customer Focus, Personal Accountability, Building Effective Relationships

If you thrive in a fast-paced, team-oriented environment that offers challenges and growth opportunities, we encourage you to apply. Visit www.sickusa.com to learn more. Qualified candidates can apply online via the application button.

SICK is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected categories.