Field Service Technician I - Integrated Automation (Airport)

ZipRecruiter; Colorado Springs (CO); Remote; USD 46,000 - 70,000; Full time

Job summary

A leading global provider of intelligent sensors is looking for a field service technician. This remote position involves significant travel, supporting services and products across North America. Ideal candidates will have strong communication skills and a technical background. The role includes customer service, equipment installation, troubleshooting, and maintaining service reports. Join a fast-paced environment with growth opportunities and competitive wages.

Benefits

17 PTO days

Medical insurance

Vision insurance

Dental insurance

Life benefits

401k retirement plan

Qualifications

• 0–3 years of prior field service experience.
• Legally permitted to work in the United States.

Responsibilities

• Provide excellent customer service by managing expectations effectively.
• Perform onsite commissioning and startup support, monitor equipment, and make adjustments as needed.
• Accurately complete service reports, timecards, and travel expenses.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

Two-year college degree

Four-year degree

Tools

SOPAS

CLV setup engineering software

Job description

Job Description

This is a remote position with travel up to 90% of the time. Ideal candidate should live close to a US airport.
Our airport team works a variety of alternate shifts including nights and weekends.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” has allowed SICK to develop products for every phase of production in industries such as automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime, and more. Additionally, SICK’s focus on Sensor Intelligence helps make Industry 4.0, or the Industrial Internet of Things, a reality for its customers.

COMPENSATION & BENEFITS:

Our base salary is part of a comprehensive total compensation package, determined within a range based on experience, skills, education, performance, licenses/certifications, business needs, and other job-related factors. The starting base salary range for this position is $46,480 - $69,025.

Our benefits include 17 PTO days, medical, vision, dental insurance, life benefits, 401k retirement plan, and more. Click here to learn more about our benefits!

POSITION SUMMARY:

This role primarily supports SICK Services and Products across North America.

RESPONSIBILITIES:

• Provide excellent customer service by managing expectations effectively.
• Support various programs within the Services Organization.
• Build support structures and install SICK equipment, requiring hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Configure SICK products using laptops and configuration software.
• Perform onsite commissioning and startup support, monitor equipment, and make adjustments as needed.
• Troubleshoot, diagnose, and replace SICK equipment.
• Maintain regular attendance and punctuality.
• Accurately complete service reports, timecards, and travel expenses.
• Attend required training sessions.
• Perform other duties as assigned.

QUALIFICATIONS:

Education and Experience:

• Two-year college degree, technical school, or equivalent work experience required. A four-year degree is preferred.
• 0–3 years of prior field service experience.

Other Qualifications:

• This is a travel-intensive position, requiring domestic and international travel up to 85% of the time.
• Availability to work alternative schedules including weekends, nights, and on-call hours.
• Strong communication, organizational, and interpersonal skills.
• Legally permitted to work in the United States.

POSITION SPECIFIC QUALIFICATIONS:

• Complete logistics automation product boot camp training.
• Complete all assigned SICK training modules.
• Install, test, and commission at least two fixed depth of field scanners, two auto-focus scanners, and two CDM module CLV-based master/slave systems.
• Basic knowledge of SOPAS and CLV setup engineering software; ability to write simple evaluation conditions and output formats.
• Ability to read CAD designs, blueprints, wiring diagrams, and schematics.
• Complete administrative tasks such as expense reports and daily reports.
• Assemble scanner systems (80/20 frames).
• Work effectively in a team environment with senior technicians.

CORE COMPETENCIES:

Ethics and Integrity, Personal Growth and Learning, Customer Focus, Personal Accountability, Building Effective Relationships

If you thrive in a fast-paced, team-oriented environment with growth opportunities, we encourage you to apply! SICK has multiple locations across the US and offers competitive wages and excellent benefits. Qualified candidates can apply online via the "apply online" button. Visit us at www.sickusa.com.

SICK is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or protected veteran status.