Field Service Technician I - Integrated Automation (Airport)

ZipRecruiter; Austin (TX); Remote; USD 46,000 - 70,000; Full time

Job summary

A leading global provider of intelligent sensors is seeking a field service technician. This remote position involves extensive travel and requires strong communication and organizational skills. The ideal candidate will support services and products across North America, ensuring customer satisfaction and equipment functionality. Join a team that values personal growth and integrity while contributing to innovative automation solutions.

Benefits

17 PTO days

Medical insurance

Vision insurance

Dental insurance

401k

Qualifications

• 0-3 years of prior field service experience required.
• Availability to work alternative schedules including weekends and nights.

Responsibilities

• Provide excellent customer service by managing customer expectations.
• Perform onsite commissioning and support for SICK equipment.
• Troubleshoot, diagnose, and replace SICK equipment.

Skills

Communication

Organizational

Interpersonal

Education

Two-year college degree

Four-year college degree

Tools

SOPAS

CAD

Job description

Job Description

This is a remote position with travel up to 90% of the time. The ideal candidate should live close to a US airport.
Our airport team works a variety of alternate shifts including nights and weekends.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” has allowed SICK to develop products for every phase of production in various industries including automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries, and more. SICK’s focus on Sensor Intelligence enables Industry 4.0 or the Industrial Internet of Things to become a reality for its customers.

COMPENSATION & BENEFITS:

The starting base salary range for this position is $46,480 - $69,025, depending on experience, skills, education, performance, licenses/certifications, and other factors. Our benefits package includes 17 PTO days, medical, vision, dental insurance, life benefits, 401k, and more. Click here to view more about our benefits!

POSITION SUMMARY:

This role primarily supports SICK Services and Products throughout North America.

RESPONSIBILITIES:

• Provide excellent customer service by managing customer expectations effectively.
• Support various Services Organization programs.
• Build support structures and install SICK equipment, requiring hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Configure SICK products using laptops and configuration software.
• Perform onsite commissioning, start-up support, and monitor installed equipment for proper operation, making adjustments as needed.
• Troubleshoot, diagnose, and replace SICK equipment properly.
• Maintain regular attendance and timeliness.
• Provide accurate service reports, timecards, and travel expenses promptly.
• Attend required training sessions.
• Perform other duties as assigned.

QUALIFICATIONS:

Education and Experience:

• Two-year college degree, technical school, or equivalent work experience required. A four-year college degree is preferred.
• 0–3 years of prior field service experience.

Other Qualifications:

• This is a travel-intensive position requiring domestic and international travel up to 85% of the time.
• Availability to work alternative schedules including weekends, nights, and on-call hours.
• Strong communication, organizational, and interpersonal skills.
• Legally permitted to work in the United States.

POSITION SPECIFIC QUALIFICATIONS:

• Complete logistics automation training and product boot camp.
• Complete all assigned SICK training modules.
• Install, test, and commission at least two fixed depth-of-field scanners, two auto-focus scanners, and two CDM module CLV-based scanner systems.
• Proficiency in SOPAS and CLV setup software; ability to write simple evaluation conditions and output format expressions.
• Read basic CAD designs, blueprints, wiring diagrams, and schematics.
• Complete administrative tasks such as expense reports, daily reports, and PMI’s.
• Assemble scanner system frames.
• Work effectively with senior technicians in a team environment.

CORE COMPETENCIES:

Ethics and Integrity, Personal Growth and Learning, Customer Focus, Personal Accountability, Building Effective Relationships

If you thrive in a fast-paced, team-oriented environment with opportunities for growth, we encourage you to apply! Visit www.sickusa.com to learn more. Sick is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or protected veteran status.