Field Service Technician I - Integrated Automation

ZipRecruiter; Philadelphia (Philadelphia County); Remote; USD 46,000 - 70,000; Full time

Job summary

A leading global provider of intelligent sensors seeks a Field Service Technician to support their services and products across North America. This remote role involves significant travel, requiring strong communication and technical skills, along with the ability to work effectively in a team environment. The position offers competitive wages and a comprehensive benefits package, including 17 PTO days and a 401k retirement plan.

Benefits

17 PTO days

Medical insurance

Vision insurance

Dental insurance

Life benefits

401k retirement plan

Qualifications

• 0–3 years of field service experience required.
• Legally permitted to work in the United States.

Responsibilities

• Provide excellent customer service by managing expectations effectively.
• Perform onsite startup support and monitor equipment operation.
• Prepare accurate and timely service reports and travel expenses.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

Two-year college degree

Four-year degree

Tools

SOPAS

CLV Setup software

Job description

Job Description

This is a remote position with travel up to 90% of the time. Ideal candidate should live close to a US airport.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” has enabled SICK to develop products for every phase of production across industries such as automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime, and more. Additionally, SICK’s emphasis on Sensor Intelligence helps make Industry 4.0, or the Industrial Internet of Things, a reality for its customers.

COMPENSATION & BENEFITS:

Our base salary is part of our total compensation package and is determined within a range. The starting base salary range for this position is listed below. Actual starting salary will depend on experience, skill set, education, performance, licenses/certifications, business needs, and other factors permitted by law.

Starting Base Annual Salary Range:

$46,480 - $69,025

BENEFITS:

SICK offers a comprehensive and competitive benefits package, including 17 PTO days, medical, vision, dental insurance, life benefits, 401k retirement plan, and more. Click here to learn more about our benefits!

POSITION SUMMARY:

This role primarily supports SICK Services and Products throughout North America.

RESPONSIBILITIES:

• Provide excellent customer service by managing expectations effectively.
• Support various programs within the Services Organization.
• Build support structures with SICK equipment, using hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Configure SICK products using laptops and configuration software.
• Provide onsite commissioning of installed equipment following established criteria.
• Perform onsite startup support, monitor equipment operation, and make adjustments as needed.
• Troubleshoot, diagnose, and replace SICK equipment properly.
• Maintain regular attendance and punctuality.
• Prepare accurate and timely service reports, timecards, and travel expenses.
• Attend required training sessions.
• Perform other duties as assigned.

QUALIFICATIONS:

Education and Experience:

• Two-year college degree, technical school, or equivalent work experience required. A four-year degree is preferred.
• 0–3 years of field service experience.

Other Qualifications:

• This is a travel-intensive position requiring domestic and international travel up to 85% of the time.
• Availability to work alternative schedules, including weekends, nights, and on-call hours.
• Strong communication, organizational, and interpersonal skills.
• Legally permitted to work in the United States.

Position Specific Qualifications:

• Complete logistics automation initial product training.
• Complete all assigned SICK training (LMS, SIA-Online, on-the-job).
• Install, test, and commission at least two single-line fixed-depth scanners.
• Install, test, and commission at least two auto-focus scanners.
• Install, test, and commission a minimum of two CDM module CLV-based master/slave scanner systems.
• Knowledge of SOPAS and CLV Setup software; ability to write simple evaluation conditions and output expressions.
• Ability to read CAD designs, blueprints, wiring diagrams, and schematics.
• Complete administrative tasks such as expense reports and daily reports.
• Assemble scanner system frames.
• Work effectively in a team environment with senior technicians.

CORE COMPETENCIES:

Ethics and Integrity, Personal Growth and Learning, Customer Focus, Personal Accountability, Building Effective Relationships

If you thrive in a fast-paced, team-oriented environment with growth opportunities, we want to hear from you! SICK has multiple locations across the US and offers competitive wages and benefits. Qualified candidates can apply online by clicking the apply button. Visit us at www.sickusa.com.

SICK is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected categories.