Field Service Technician I - Integrated Automation

ZipRecruiter; Tacoma (WA); Remote; USD 46,000 - 70,000; Full time

Job summary

A leading global provider of intelligent sensors seeks a Field Service Technician to support services and products throughout North America. This remote role involves extensive travel and requires strong communication and technical skills. The ideal candidate will have a two-year college degree and experience in field service. Benefits include competitive salary, PTO, and comprehensive insurance.

Benefits

17 PTO days

Medical insurance

Vision insurance

Dental insurance

Life benefits

401k

Qualifications

• 0–3 years of field service experience required.
• Availability for travel-intensive role up to 85%.

Responsibilities

• Provide excellent customer service and manage expectations.
• Troubleshoot, diagnose, and replace equipment.
• Perform onsite commissioning and start-up support.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

Two-year college degree

Four-year degree

Tools

SOPAS

CLV setup software

Job description

Job Description

This is a remote position with travel up to 90% of the time. Ideal candidate should live close to a US airport.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” has enabled SICK to develop products for every phase of production across industries such as automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime, and more. Our emphasis on Sensor Intelligence helps make Industry 4.0 and the Industrial Internet of Things a reality for our customers.

COMPENSATION & BENEFITS:

The starting base salary range for this position is $46,480 - $69,025, determined by experience, skills, education, performance, licenses/certifications, and other factors. Our benefits include 17 PTO days, medical, vision, dental insurance, life benefits, 401k, and more. Click here to view more about our benefits!

POSITION SUMMARY:

This role supports SICK Services and Products throughout North America.

RESPONSIBILITIES:

• Provide excellent customer service by managing expectations effectively.
• Support various Service Organization programs.
• Build support structures and install SICK equipment, requiring hand tools and basic construction knowledge.
• Make electrical connections of SICK equipment.
• Configure products using laptops and software.
• Perform onsite commissioning, start-up support, monitor operation, and adjust as needed.
• Troubleshoot, diagnose, and replace equipment.
• Maintain regular attendance and timeliness.
• Provide accurate service reports, timecards, and travel expenses.
• Attend training sessions as required.
• Perform other duties as assigned.

QUALIFICATIONS:

Education and Experience:

• Two-year college degree, technical school, or equivalent experience required. A four-year degree is preferred.
• 0–3 years of field service experience.

Other Qualifications:

• This is a travel-intensive role requiring domestic and international travel up to 85% of the time.
• Availability for alternative schedules including weekends, nights, and on-call hours.
• Strong communication, organizational, and interpersonal skills.
• Legally permitted to work in the U.S.

POSITION SPECIFIC QUALIFICATIONS:

• Complete logistics automation training.
• Complete all assigned SICK training modules.
• Install and commission scanners and systems as specified.
• Knowledge of SOPAS and CLV setup software.
• Ability to read CAD designs, wiring diagrams, and schematics.
• Complete administrative tasks and work in a team environment.

CORE COMPETENCIES:

Ethics and Integrity, Personal Growth, Customer Focus, Accountability, Relationship Building

If you thrive in a fast-paced, team-oriented environment with growth opportunities, apply online at www.sickusa.com. SICK is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, national origin, protected veteran status, or other protected categories.