Field Service Technician I

Jobtailor; Worcester (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor is seeking a field service technician to perform customer installation, maintenance, and service calls for electromechanical equipment, including self-checkout systems, within a defined territory.

Responsibilities include maintenance, repair, preventive maintenance, and system overhauls, with emphasis on delivering prompt, effective service and customer satisfaction. The role requires physical tasks and the ability to travel within the service area.

Qualifications

• Local candidate within Worcester, MA area is required.
• Authorized to work in the United States.
• Must have a valid driver's license and driving record that meets NCR fleet requirements.

Responsibilities

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment such as self-checkout systems within an assigned territory.
• Perform maintenance, repair, preventive maintenance work, and system overhauls.

Skills

PC skills

Basic electronics

Hardware familiarity

Driver's license

Tools

Scissor lifts

Job description

Responsibilities

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment such as self-checkout systems within an assigned territory.
• Perform maintenance, repair, preventive maintenance work, and system overhauls.

Requirements

• Local candidate to specific geographic area
• Authorized to work in the US
• At least 18 years of age
• Have a valid driver's license and driving record that satisfies NCR fleet requirements
• PC skills, basic electronic skills, and some specific hardware and operating system familiarity
• Ability to perform essential functions of the job with or without a reasonable accommodation
• Prolonged travel with driving several hours per day
• Rotating and weekend shifts
• Flexible shift work – rotating shifts within set teams including morning, afternoon, and evening start times with some holidays
• Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size
• Willing to be trained on and operate small scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches

Core Competencies

Demonstrates expertise in the installation, maintenance, and repair of electromechanical equipment, with a strong focus on customer service and the ability to perform physical tasks required for the role. Proficient in basic electronic skills and familiar with hardware and operating systems relevant to service operations.