Field Service Technician: Home Install & Repair

Interior Logic Group, Inc.; Fort Myers (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Interior Logic Group, Inc. is seeking a Customer Service Technician to deliver high-quality warranty repairs and installations.

The role supports customer service and production operations at construction sites and in occupied homes, requiring professionalism, technical skill, and clear communication. Candidates should have a high school diploma, 1+ year construction experience, a valid driver’s license, and the ability to train and mentor others.

Qualifications

• High school diploma or GED required.
• One or more years' construction or trades experience with increasing responsibility.
• Valid driver’s license and vehicle insurance as required by state law.

Responsibilities

• Perform repairs, touch-ups, and installation-related tasks across multiple trades and materials.
• Perform minor to complex repairs and replacements, including work in occupied homes.
• Perform logistics tasks related to production installs, including material handling and coordination.
• Maintain inventory of parts, tools, and materials for field operations.
• Travel to local customer locations to perform field service, repairs, and support.
• Communicate effectively with customers and internal teams to ensure clear understanding of scope, timelines, and expectations.
• Organize workflow efficiently and maintain documentation related to repairs, materials, and completed appointments.
• Confirm and document completed appointments accurately and promptly.
• Provide feedback to internal teams regarding product quality, installation methods, and process improvement opportunities.
• Mentor and support less experienced technicians, as applicable.
• Perform other duties as assigned.

Skills

Technical aptitude

Communication skills

Time management

Problem-solving

Safety compliance

Microsoft Office

SAP knowledge

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Job description

Interior Logic Group, Inc. is seeking a Customer Service Technician to deliver high-quality warranty repairs and installations.

The role supports customer service and production operations at construction sites and in occupied homes, requiring professionalism, technical skill, and clear communication. Candidates should have a high school diploma, 1+ year construction experience, a valid driver’s license, and the ability to train and mentor others.