Field Service Technician – Heavy Equipment (100% Travel)

Hiab USA; Cornelius (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

$3,000 Sign-on Bonus

Health, Vision, Dental insurance

401(k) with 6% match

Paid time off & holidays

Tuition reimbursement

Referral Program

Company phone, laptop, or credit card

Job summary

Hiab USA is seeking a field service professional to perform preventive maintenance, safety checks, upgrades, and refurbishment on equipment at Hiab locations and customer sites in the Raleigh area. The role requires traveling 100% of the time in NC and adherence to Hiab standards.

Responsibilities include diagnostics, on-site service, and customer liaison to ensure satisfaction while maintaining documentation and ongoing technical training.

Qualifications

• DOT Medical Card (1 year) is required.
• Valid Driver's License is required.
• No more than one moving violation in the last year, or two in two years. All violations reviewed.
• High School diploma or equivalent is required.
• 5+ years of mechanical, hydraulic and electrical operations.
• Appropriate diagnostic and troubleshooting skills.
• Own tools required.
• 100% travel required.

Responsibilities

• Inspect, service, troubleshoot and refurbish equipment (Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders, Hoists) per Manager instructions.
• Follow safety rules and environmental requirements.
• Stay updated with technical developments and complete courses as instructed.
• Respond to customer queries to maximize satisfaction and follow Hiab guidelines.
• Keep records, maintain documentation and submit daily reports as required.
• Recognize sales opportunities and communicate with District Service Manager.
• Coach junior colleagues and trainees as needed.
• Maintain a positive image of HIAB brand and follow Quality System rules.

Skills

Diagnostic and troubleshooting

5+ years mechanical/hydraulic/electric

Education

High School diploma or equivalent

DOT Medical Card

Tools

Own tools

Job description

Hiab USA is seeking a field service professional to perform preventive maintenance, safety checks, upgrades, and refurbishment on equipment at Hiab locations and customer sites in the Raleigh area. The role requires traveling 100% of the time in NC and adherence to Hiab standards.

Responsibilities include diagnostics, on-site service, and customer liaison to ensure satisfaction while maintaining documentation and ongoing technical training.