Field Service Technician — Heavy Equipment

MacAllister Machinery Co., Inc.; Fort Wayne (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Inclusive environment

Supportive team

Training resources

Competitive compensation

Career development

Company stability since 1945

Job summary

MacAllister Machinery is hiring a Field Heavy Equipment Technician to troubleshoot and repair equipment in the field, with emphasis on customer service and timely service.

The role requires 3–5 years of mechanical experience, hydraulics, powertrain, electrical systems knowledge, and a self-starting attitude. CDL is preferred but not required; candidates should be prepared for on-site work and 24/7 availability.

Qualifications

• High school diploma or equivalent; vocational diesel repair training preferred.
• 3–5 years of mechanical experience with equipment; Caterpillar experience preferred.
• Strong knowledge of hydraulics, power train and electrical systems.
• Understanding of 6 Sigma principles and continuous improvement.
• Proactive, self-starting work ethic and ability to improve processes.
• Professionalism in interactions with customers and team members; CDL preferred, not required.

Responsibilities

• Troubleshoot, diagnose, and repair equipment in the field.
• Perform mechanical services on new and used equipment in the field.
• Write accurate service reports and track time and parts.
• Maintain customer satisfaction by understanding needs and deadlines.
• Keep company vehicles and tools in good working order.
• Maintain 5S and safety practices in the work area.
• Provide updates to customers about job status and delays.
• Be reachable via company cell phone 24/7.

Skills

Mechanical experience

Hydraulics

Powertrain

Electrical systems

6 Sigma

Customer service

Professionalism

CDL preferred

Self-starting

Education

High school diploma or equivalent

Diesel equipment repair training (vocational)

Caterpillar experience (preferred)

Job description

MacAllister Machinery is hiring a Field Heavy Equipment Technician to troubleshoot and repair equipment in the field, with emphasis on customer service and timely service.

The role requires 3–5 years of mechanical experience, hydraulics, powertrain, electrical systems knowledge, and a self-starting attitude. CDL is preferred but not required; candidates should be prepared for on-site work and 24/7 availability.