Field Service Technician - Gas Analysis & Env Monitoring

Teledyne Technologies Inc.; San Diego (CA); On-site; USD 44,500 - 59,300; Full time

Job summary

Teledyne Technologies Incorporated, a leader in gas analyzers and air quality monitoring, seeks a Technical Services/Support professional in San Diego.

You will diagnose mechanical, hardware, software and systems failures, provide customer troubleshooting, and support field and lab activities, reporting to Technical Services Supervisor.

The role begins in the lab training toward a Technical Support position, interfacing with customers and internal teams to improve products.

Qualifications

• Associate degree in a mechanical related field or equivalent experience.
• 5+ years in a service-related environment for instrumentation.
• Experience with electronic, pneumatic and electromechanical equipment.
• Proficient with MS Word, Excel and Power Point.

Responsibilities

• Enter customer cases via phone and email and follow up as needed.
• Troubleshoot and resolve hardware/software issues on Teledyne API products.
• Interface with engineering and production for product improvements.
• Provide application/software support for Teledyne API instruments.

Skills

Customer service experience

Strong communication skills

Troubleshooting mechanical/electrical

MS Word/Excel/PowerPoint

Education

Associate degree in mechanical related field

Tools

VOM

Oscilloscopes

Test equipment

Salesforce

Microsoft AX

Job description

Teledyne Technologies Incorporated, a leader in gas analyzers and air quality monitoring, seeks a Technical Services/Support professional in San Diego.

You will diagnose mechanical, hardware, software and systems failures, provide customer troubleshooting, and support field and lab activities, reporting to Technical Services Supervisor.

The role begins in the lab training toward a Technical Support position, interfacing with customers and internal teams to improve products.