Field Service/Support Technician

Teledyne Technologies Incorporated; San Diego (CA); On-site; USD 44,500 - 59,300; Full time

Job summary

Teledyne Technologies Incorporated, a leader in gas analyzers and air quality monitoring, seeks a Technical Services/Support professional in San Diego.

You will diagnose mechanical, hardware, software and systems failures, provide customer troubleshooting, and support field and lab activities, reporting to Technical Services Supervisor.

The role begins in the lab training toward a Technical Support position, interfacing with customers and internal teams to improve products.

Qualifications

• Associate degree in a mechanical related field or equivalent experience.
• 5+ years in a service-related environment for instrumentation.
• Experience with electronic, pneumatic and electromechanical equipment.
• Proficient with MS Word, Excel and Power Point.

Responsibilities

• Enter customer cases via phone and email and follow up as needed.
• Troubleshoot and resolve hardware/software issues on Teledyne API products.
• Interface with engineering and production for product improvements.
• Provide application/software support for Teledyne API instruments.

Skills

Customer service experience

Strong communication skills

Troubleshooting mechanical/electrical

MS Word/Excel/PowerPoint

Education

Associate degree in mechanical related field

Tools

VOM

Oscilloscopes

Test equipment

Salesforce

Microsoft AX

Job description

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne API (TAPI), a business unit within the Environmental and Electronic Measurement Instruments group within Teledyne Technologies Incorporated (NYSE:TDY), continues to be the global leader in the manufacturing of advanced instrumentation for monitoring of atmospheric pollution. We design, manufacture, and market precision gas analyzers and air quality monitoring products both domestically and internationally.

Job Summary

Primarily provide technical support on operational and/or maintenance aspects, with secondary efforts on in-house repairs and training for customers, for all Teledyne API products, by diagnosing mechanical, hardware, software and systems failures using established procedures, and determine most cost-effective repair/resolution to minimize customer downtime. Provide feedback to engineering and production for products improvements. Service as customer contact on technical and service activities including service estimates, troubleshooting, service orders, project sales orders, RMA scheduling information. Provide application/software support for Teledyne API products.

This position reports to the Technical Services Supervisor and plays a key role in the assistance of the Technical Support to customers and feedback to Production/Engineering Departments. This position will interface with customers to provide assistance and technical troubleshooting of SO2, TRS, H2S, NOX, NO, NO2, NH3, O2, O3, CO, CO2, N2O gas instrumentation, and PM10, PM2.5 particulate instrumentation. This position will begin within the Customer Service/Repair Lab as part of the training progression toward a Technical Support role within the Technical Support Center.

Essential Job Duties

• Efficiently and accurately enter Cases from customer phone calls and email inquiries, following up as necessary.
• Provide customer assistance by troubleshooting technical questions in a thorough manner.
• Remotely troubleshoot and resolve problems in both software-controlled Analog and Digital surface mount circuit boards.
• Responsible for solving start-up and calibration problems and repairing instruments for the assigned products.
• Communicate with various departments for continuous improvement efforts on products and processes.
• Works on assignments that are semi-routine in nature but recognizes the need for occasionally deviation from accepted practice.

Qualifications

• Associate degree in a mechanical related field or equivalent work experience with air pollution instrumentation and/or other mechanical / electro-mechanical machinery.
• 5 plus years of experience and/or education in a service-related environment, particularly oriented toward electronic, pneumatic and electromechanical instrumentation.
• Must have experience using the following test equipment: VOM, oscilloscopes, recorders, hand tools, test jibs and custom test equipment as required.
• Must be able to exercises judgment within defined procedures and practices to determine appropriate action.
• Must be able to communicate and articulate professionally and clearly both verbally and in writing.
• Must possess problem solving skills, strong digital and analog skills, and the ability to troubleshoot in a logical manner with high attention to detail.
• Requires general computer skills and knowledge of Word, Excel and Power Point programs.
• Excellent interpersonal skills required for customer and team interaction -Environmental Industry product knowledge, a plus.
• Experience with Microsoft AX and Salesforce a plus.

Teledyne is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.

Salary Range

$44,500.00 - $59,300.00

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.

Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws, regulations and ordinances. Background checks may include, but are not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks/credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.