Industrial Tech Support Pro: Gas Detection

Calibration Technologies, LLC; Columbia Township (MO); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Calibration Technologies, LLC is seeking a Technical Support Specialist to provide in-house support by phone and email, diagnose issues, and guide customers through solutions for gas detection systems. Occasional field service travel may be required after training.

The role emphasizes problem solving, clear communication, and accurate record-keeping while collaborating with engineering and scheduling teams to ensure timely parts and quotes.

Formación

• Must have a high school diploma or equivalent.
• Associate’s degree in Electronics preferred or two years in industrial controls/maintenance.
• Experience with gas detection equipment preferred.

Responsabilidades

• Provide first-line technical support to customers via phone and email.
• Diagnose issues and work toward a resolution or next step.
• Guide users through step-by-step solutions for gas detection systems, sensors, and controllers.
• Escalate complex issues to supervisors or engineering teams with clear notes.
• Prioritize and manage multiple support requests for timely resolutions.
• Follow up with customers to confirm resolution and satisfaction.
• Maintain accurate records of contacts, cases and resolutions.
• Stay current with CTI products and services and relevant standards.
• Order parts and provide lead time information to scheduling.
• Assist with review of service reports, parts requests, and quotes under supervision.
• Coordinate with OEMs and distributors for non-CTI parts as directed.
• Relay system upgrades and installation requests for routing to Solutions Consultant.
• Assist other departments when needed.

Conocimientos

Gas detection equipment

Driver's license

Problem solving

Troubleshooting

Electrical diagnosis

Verbal/written communication

Microsoft Office

Interpersonal skills

Non-sedentary work

Teamwork

Educación

High School diploma or equivalency

Associate’s degree in Electronics

Experience in industrial controls or maintenance

Descripción del empleo

Calibration Technologies, LLC is seeking a Technical Support Specialist to provide in-house support by phone and email, diagnose issues, and guide customers through solutions for gas detection systems. Occasional field service travel may be required after training.

The role emphasizes problem solving, clear communication, and accurate record-keeping while collaborating with engineering and scheduling teams to ensure timely parts and quotes.