Field Service Technician: Electronics & Preventive Maintenance

NPI; Bayonne (NJ); On-site; USD 46,000 - 57,000; Full time

Job summary

NPI, a Duravant company, is seeking an Experienced Field Technician in Bayonne, NJ to resolve customer issues, install and upgrade equipment, and perform preventive maintenance to maximize uptime. You will train and support junior technicians, manage parts inventory, and document service actions while maintaining high customer satisfaction.

A high school diploma is required; electronics/advanced mechanics certification and 5+ years of related experience are preferred.

Qualifications

• High school graduate or equivalent work experience.
• Prefer a 2-year degree or certification in electronics/advanced mechanics/software training.
• 5+ years related industry/equipment experience.
• Will consider an equivalent combination of education and experience.
• Flexible to work any shift including nights, weekends, and Holidays.
• Strong electronics/electrical background and mechanical knowledge.

Responsibilities

• Quickly and efficiently, resolve customer issues to maintain maximum uptime.
• Instruct and offer solutions or training to less experienced field technicians.
• Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment.
• Work with support personnel to install new equipment and perform equipment upgrades.
• Properly control company assets by managing parts inventory and on-site tools.
• Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.
• Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc.
• Continue to enhance value to the company by staying technically current, i.e. attending continuing education courses in such areas as networking and software, etc.
• Respond to emergency and non-scheduled calls for service within established response time goals
• Look for new ways to improve the timeliness and quality of the level of service provided.
• Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements, etc.
• Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.

Skills

Electronics knowledge

Mechanical aptitude

Problem solving

Customer service

Time management

Verbal & written communication

Education

High School diploma or equivalent

Electronics/advanced mechanics/software training cert

Tools

Oscilloscopes

DMM

Hand and power tools

Measuring equipment

Job description

NPI, a Duravant company, is seeking an Experienced Field Technician in Bayonne, NJ to resolve customer issues, install and upgrade equipment, and perform preventive maintenance to maximize uptime. You will train and support junior technicians, manage parts inventory, and document service actions while maintaining high customer satisfaction.

A high school diploma is required; electronics/advanced mechanics certification and 5+ years of related experience are preferred.