Installation technician

BARNES NETWORK SOLUTIONS LLC; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

BARNES NETWORK SOLUTIONS LLC in Jacksonville is seeking a Field Service Technician. The successful candidate will provide on-site client installation, repairs, and maintenance of equipment. Responsibilities include troubleshooting network services and guiding customers. Ideal candidates should have a high school diploma or GED and strong problem-solving skills, alongside excellent communication abilities. The position demands physical capability and the aptitude for customer service, offering a great opportunity in a supportive environment.

Qualifications

• High school diploma or GED required; Bachelor's degree or certification preferred.
• Ability to manage your workflow in a timely and consistent manner.
• Ability to lift to 55 pounds.

Responsibilities

• Oversee all network services and perform tests on equipment and circuits.
• Troubleshoot issues and resolve any requests or concerns that come up.

Skills

Problem-solving skills

Excellent communication skills

Mechanical aptitude

Microsoft Office

Education

High school diploma or GED

Bachelor's degree or certification

Job description

Field Service Technician

BNS is looking for a Field Service Technician to join our team. The Field Service Technician will be based out of our Jacksonville office and is responsible for providing on-site client installation, repairs, and maintenance of their equipment.

The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

Responsibilities

• Support the client – Oversee all network services and perform tests on equipment and circuits. Troubleshoot issues and resolve any requests or concerns that come up in a timely manner. Perform tests to ensure systems are error-free. Maintain relationships with customers and follow company guidelines.
• Equipment and service – Troubleshoot each problem and guide customers on how to properly use equipment. Create reports of customer service calls. Make suggestions for equipment upgrades while maintaining the current inventory, including vans and trucks.

Requirements

• High school diploma or GED required; Bachelor's degree or certification preferred
• Ability to build strong relationships with the customer and display excellent communication skills
• Ability to manage your workflow in a timely and consistent manager
• Ability to lift to 55 pounds
• Problem-solving skills and mechanical aptitude
• Computer skills including Microsoft office
• Knowledgeable about all safety requirements