Field Service Technician — Concrete Admixtures Dispenser

MAPEI S.p.A.; Wisconsin; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

Paid time off - 17 days

401K with company match

Dental & Vision

Life insurance

Tuition reimbursement

Job summary

MAPEI Corporation, a global leader in construction chemicals, is hiring a Field Service Technician/Dispenser for Eastern Wisconsin. In this role you will assemble, install, calibrate, and service dispenser equipment, collaborate with area sales reps, and support customer installations and troubleshooting.

The position offers a competitive base salary, a company vehicle, full medical, retirement plan with match, generous paid time off, and opportunities for growth.

Qualifications

• High school diploma or GED required.
• Trade certification or 4+ years’ experience in construction or dispenser equipment preferred.
• Proficient in mechanical, electrical, and basic plumbing systems.
• Ability to read and interpret mechanical/electrical drawings.
• Valid driver’s license and good driving record.
• Physically able to climb, bend, stretch, and lift up to 50 lbs. independently (100 lbs. with assistance).
• Strong organizational, planning, and customer-service skills.
• Effective oral and written communication; able to manage conflict and build positive relationships.
• Ability to maintain a high travel requirement in the assigned region.

Responsibilities

• Dispenser Assembly, Installation, and Service: Assemble, install, calibrate, and maintain dispenser equipment including electrical and mechanical components.
• Perform preventive and emergency repairs to ensure uptime and reliability.
• Assist customers with proper use and maintenance of equipment.
• Maintain service logs, equipment inventory, and ensure parts availability.
• Coordinate with supervisor to plan efficient installation and service schedules.
• Customer Relations & Support: Partner with Sales Representatives to build and maintain professional customer relationships.
• Support product demand and service needs through timely, quality interactions.
• Call in delivery orders as needed and respond promptly to customer requests — overnight travel may be required.
• Planning, Scheduling & Administration: Plan and schedule daily, weekly, and monthly service work.
• Execute administrative duties including equipment ordering, expenses, calibration tracking, and compliance documentation.
• Follow all company policies, work procedures, and safety regulations.

Skills

Mechanical aptitude

Reading drawings

Communication skills

Travel readiness

Organizational skills

Education

High school diploma or GED

Trade certification

Tools

Dispenser equipment

Electrical systems

Plumbing systems

Job description

MAPEI Corporation, a global leader in construction chemicals, is hiring a Field Service Technician/Dispenser for Eastern Wisconsin. In this role you will assemble, install, calibrate, and service dispenser equipment, collaborate with area sales reps, and support customer installations and troubleshooting.

The position offers a competitive base salary, a company vehicle, full medical, retirement plan with match, generous paid time off, and opportunities for growth.