Dispenser Tech - Concrete Admixtures (Travel)

MAPEI S.p.A.; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

Retirement plan

Job summary

MAPEI Corporation is seeking a Field Service Technician for Dispenser equipment in Eastern WI. The role involves assembling, installing, calibrating, and servicing dispenser systems, with travel across the region as needed.

You will collaborate with area sales to support installations and maintenance, while ensuring safety and reliability. A strong mechanical/electrical background and driving record are required.

Qualifications

• High school diploma or GED required.
• Trade certification or 4+ years’ experience in construction or dispenser equipment preferred.
• Proficient in mechanical, electrical, and basic plumbing systems.
• Ability to read and interpret mechanical/electrical drawings.
• Valid driver’s license and good driving record.
• Physically able to climb, bend, stretch, and lift up to 50 lbs. independently (100 lbs. with assistance).
• Strong organizational, planning, and customer service skills.
• Effective oral and written communication; able to manage conflict and build positive relationships.
• Ability to maintain a high travel requirement in the assigned region.

Responsibilities

• Dispenser Assembly, Installation, and Service: Assemble, install, calibrate, and maintain dispenser equipment, including electrical and mechanical components.
• Perform preventive and emergency repairs to ensure uptime and reliability.
• Assist customers with proper use and maintenance of equipment.
• Maintain service logs, equipment inventory, and ensure parts availability.
• Coordinate with your supervisor to plan efficient installation and service schedules.
• Customer Relations & Support: Partner with Sales Representatives to build and maintain professional customer relationships.
• Support product demand and service needs through timely, quality interactions.
• Call in delivery orders as needed and respond promptly to customer requests — overnight travel may be required.
• Planning, Scheduling & Administration: Plan and schedule daily, weekly, and monthly service work.
• Execute administrative duties including equipment ordering, expense reports, calibration tracking, and compliance documentation.
• Follow all company policies, work procedures, and safety regulations.
• Perform other duties as assigned.

Skills

Mechanical aptitude

Electrical knowledge

Reading drawings

Customer service

Communication

Planning & organization

Travel availability

Education

High school diploma or GED

Trade certification

Tools

Dispenser equipment

Job description

MAPEI Corporation is seeking a Field Service Technician for Dispenser equipment in Eastern WI. The role involves assembling, installing, calibrating, and servicing dispenser systems, with travel across the region as needed.

You will collaborate with area sales to support installations and maintenance, while ensuring safety and reliability. A strong mechanical/electrical background and driving record are required.