Field Service Technician

MAPEI USA; Wisconsin; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company vehicle and fuel card

Medical insurance

17 days paid time off

401K with 6% matching

Dental and vision

Telemedicine

Tuition reimbursement

Job summary

MAPEI USA in Eastern Wisconsin is hiring a Field Service Technician for Dispenser - Concrete Admixtures. You will assemble, install, calibrate, and service dispenser equipment, while supporting customer installations and troubleshooting to ensure uptime.

The role emphasizes customer relations, planning service work, and maintaining logs and compliance. Travel within the region is expected, and a high school diploma or GED is required, with 4+ years in construction or dispenser equipment

Qualifications

• Trade certification or 4+ years’ experience in construction or dispenser equipment preferred.
• Proficient in mechanical, electrical, and basic plumbing systems.
• Valid driver’s license and good driving record.

Responsibilities

• Dispenser assembly, installation, calibration and service of equipment.
• Coordinate with customers and sales reps to ensure timely service and uptime.
• Plan and schedule daily, weekly and monthly service work; maintain logs and compliance documentation.

Skills

Mechanical aptitude

Electrical understanding

Customer service

Communication skills

Travel readiness

Education

High school diploma or GED

Tools

Dispenser equipment

Electrical and mechanical drawings

Reading diagrams

Job description

Field Service Technician (Dispenser - Concrete Admixtures) Eastern WI

Join MAPEI Corporation A global leader in manufacturing construction chemicals and building materials — including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring a Dispenser Technician for our Concrete and Cement Admixtures Team. In this role, you’ll collaborate with area sales representatives to support customer installations, maintenance, and troubleshooting of dispenser equipment. You’ll help build customer relationships, ensure operational excellence, and contribute to the continued growth of our admixtures business.

Key Responsibilities

Dispenser Assembly, Installation, and Service

• Assemble, install, calibrate, and maintain dispenser equipment, including electrical and mechanical components.
• Perform preventive and emergency repairs to ensure uptime and reliability.
• Assist customers with proper use and maintenance of equipment.
• Maintain service logs, equipment inventory, and ensure parts availability.
• Coordinate with your supervisor to plan efficient installation and service schedules.

Customer Relations & Support

• Partner with Sales Representatives to build and maintain professional customer relationships.
• Support product demand and service needs through timely, quality interactions.
• Call in delivery orders as needed and respond promptly to customer requests — overnight travel may be required.

Planning, Scheduling & Administration

• Plan and schedule daily, weekly, and monthly service work.
• Execute administrative duties including equipment ordering, expense reports, calibration tracking, and compliance documentation.
• Follow all company policies, work procedures, and safety regulations.
• Perform other duties as assigned.

What’s in it for you

• In this role, you will earn a competitive annual base salary of $60,000-$85,000 based on your experience and qualification.
• This position is also eligible for an annual discretionary bonus, which is a variable percentage of your base salary, based on individual performance and company results.
• Company vehicle and fuel card
• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles
• 17 Days of paid, sick and vacation time annually (days are prorated in year one).
• 401K retirement with up to 6% matching program.
• Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
• Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more

Qualifications

• High school diploma or GED required.
• Trade certification or 4+ years’ experience in construction or dispenser equipment preferred.
• Proficient in mechanical, electrical, and basic plumbing systems.
• Ability to read and interpret mechanical/electrical drawings.
• Valid driver’s license and good driving record.
• Physically able to climb, bend, stretch, and lift up to 50 lbs. independently (100 lbs. with assistance).
• Strong organizational, planning, and customer service skills.
• Effective oral and written communication; able to manage conflict and build positive relationships.
• Ability to maintain a high travel requirement in the assigned region.

Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)