Field Service Technician (Dispenser - Concrete Admixtures) Eastern WI

MAPEI S.p.A.; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

Retirement plan

Job summary

MAPEI Corporation is seeking a Field Service Technician for Dispenser equipment in Eastern WI. The role involves assembling, installing, calibrating, and servicing dispenser systems, with travel across the region as needed.

You will collaborate with area sales to support installations and maintenance, while ensuring safety and reliability. A strong mechanical/electrical background and driving record are required.

Qualifications

• High school diploma or GED required.
• Trade certification or 4+ years’ experience in construction or dispenser equipment preferred.
• Proficient in mechanical, electrical, and basic plumbing systems.
• Ability to read and interpret mechanical/electrical drawings.
• Valid driver’s license and good driving record.
• Physically able to climb, bend, stretch, and lift up to 50 lbs. independently (100 lbs. with assistance).
• Strong organizational, planning, and customer service skills.
• Effective oral and written communication; able to manage conflict and build positive relationships.
• Ability to maintain a high travel requirement in the assigned region.

Responsibilities

• Dispenser Assembly, Installation, and Service: Assemble, install, calibrate, and maintain dispenser equipment, including electrical and mechanical components.
• Perform preventive and emergency repairs to ensure uptime and reliability.
• Assist customers with proper use and maintenance of equipment.
• Maintain service logs, equipment inventory, and ensure parts availability.
• Coordinate with your supervisor to plan efficient installation and service schedules.
• Customer Relations & Support: Partner with Sales Representatives to build and maintain professional customer relationships.
• Support product demand and service needs through timely, quality interactions.
• Call in delivery orders as needed and respond promptly to customer requests — overnight travel may be required.
• Planning, Scheduling & Administration: Plan and schedule daily, weekly, and monthly service work.
• Execute administrative duties including equipment ordering, expense reports, calibration tracking, and compliance documentation.
• Follow all company policies, work procedures, and safety regulations.
• Perform other duties as assigned.

Skills

Mechanical aptitude

Electrical knowledge

Reading drawings

Customer service

Communication

Planning & organization

Travel availability

Education

High school diploma or GED

Trade certification

Tools

Dispenser equipment

Job description

Field Service Technician (Dispenser - Concrete Admixtures) Eastern WI

WI, United States (Remoto)

Job Description

Join MAPEI CorporationA global leader in manufacturing construction chemicals and building materials — including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring a Dispenser Technician for our Concrete and Cement Admixtures Team. In this role, you’ll collaborate with area sales representatives to support customer installations, maintenance, and troubleshooting of dispenser equipment. You’ll help build customer relationships, ensure operational excellence, and contribute to the continued growth of our admixtures business.

Key Responsibilities

Dispenser Assembly, Installation, and Service

• Assemble, install, calibrate, and maintain dispenser equipment, including electrical and mechanical components.
• Perform preventive and emergency repairs to ensure uptime and reliability.
• Assist customers with proper use and maintenance of equipment.
• Maintain service logs, equipment inventory, and ensure parts availability.
• Coordinate with your supervisor to plan efficient installation and service schedules.

Customer Relations & Support

• Partner with Sales Representatives to build and maintain professional customer relationships.
• Support product demand and service needs through timely, quality interactions.
• Call in delivery orders as needed and respond promptly to customer requests — overnight travel may be required.

Planning, Scheduling & Administration

• Plan and schedule daily, weekly, and monthly service work.
• Execute administrative duties including equipment ordering, expense reports, calibration tracking, and compliance documentation.
• Follow all company policies, work procedures, and safety regulations.
• Perform other duties as assigned.

What’s in it for you

• In this role, you will earn a competitive annual base salary of $60,000-$85,000 based on your experience and qualifications.
• This position is also eligible for an annual discretionary bonus, which is a variable percentage of your base salary, based on individual performance and company results.
• Company vehicle and fuel card
• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles
• 17 Days of paid, sick and vacation time annually (days are prorated in year one).
• 401K retirement with up to 6% matching program.
• Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
• Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more

Qualifications

• High school diploma or GED required.
• Trade certification or 4+ years’ experience in construction or dispenser equipment preferred.
• Proficient in mechanical, electrical, and basic plumbing systems.
• Ability to read and interpret mechanical/electrical drawings.
• Valid driver’s license and good driving record.
• Physically able to climb, bend, stretch, and lift up to 50 lbs. independently (100 lbs. with assistance).
• Strong organizational, planning, and customer service skills.
• Effective oral and written communication; able to manage conflict and build positive relationships.
• Ability to maintain a high travel requirement in the assigned region.

Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)

About Us

MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI

Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.

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