Field Service Technician, Coffee Equipment- Orlando, FL

The J.M. Smucker Co.; Orlando (FL); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

The J.M. Smucker Co. is seeking a Field Service Technician to service and maintain coffee equipment in the Orlando, FL area. You will drive a company van, perform installations, maintenance, and emergency service, and ensure customer satisfaction through expert service.

Ideal candidates will reside near Orlando, have a high school diploma, a valid driver's license, and the ability to lift up to 75 pounds. Travel within Florida and on-call availability are required.

Qualifications

• Must have strong customer service skills.
• Basic computer skills (MS Office).
• Valid driver’s license with clean record.
• Ability to lift up to 75 pounds.
• Willingness to work on-call on a rotating schedule.
• Possible travel within Florida as needed.

Responsabilités

• Lead equipment service for customers in the Orlando, FL area.
• Learn coffee brewer equipment through training teams.
• Provide best-in-class customer service to maximize satisfaction and retention.
• Perform service including maintenance, installations, removals, asset management, and emergency service requests.
• Manage equipment inventories and order parts as needed.
• Document procedures, invoices, customer info, and issues.
• Operate a company vehicle stocked with parts to support service.
• Maintain accurate records of service activities.

Connaissances

Customer service

Basic computer skills

Valid driver’s license

Lifting 75 pounds

On-call availability

Travel within Florida

Formation

High School Diploma

Description du poste

Your Opportunity as the Field Service Technician, Coffee Equipment- Orlando, FL

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more in the greater Orlando, Florida area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Café Bustelo.

Location: Orlando, Florida area

Work Arrangements: Driving in a Company van within the Orlando Market and providing customer service through servicing and maintaining equipment.

In this role you will:

• Lead the equipment service business for our customers in Orlando, FL area

• Obtain expert knowledge from our training teams to learn the ins and outs of coffee brewers and equipment.

• Provide best-in-class customer service to maximize customer satisfaction and retention.

• Perform service on equipment including proactive maintenance, installations, equipment removals, asset management, and emergency service requests.

• Manage equipment inventories including scheduled warehouse inventory checks and ordering parts as needed.

• Properly document procedures, including electronic invoices, customer names and contact information, reported quality issues and other related activities.

• Drive and maintain a company vehicle, fully equipped with parts, shelving and more to ensure you are comfortable and successful in your career!

What we are looking for:

Minimum Requirements:

• High School Diploma or equivalent

• Resides within 30-40 miles of Orlando, Florida

• Strong customer service skills

• Basic computer skills, including Microsoft Office

• Valid driver’s license and clean driving record

• Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis

• Ability to work on-call hours at least once a month. (On-call duties are covered on a rotating 4-week schedule)

• Ability to travel for maintenance coverage in other parts of Florida as needed (could be monthly travel)

Additional skills and experience that we think would make someone successful in this role:

• Entry level plumbing and electrical experience

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TheRight Placefor You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in ourBasic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

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We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.