Field Service Technician, Coffee Equipment- Orlando, FL

The J.M. Smucker Company; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

The J.M. Smucker Company is seeking a Field Service Technician to service and maintain coffee equipment in the Orlando, FL area. You will drive a company van, install and repair brewers, and ensure excellent customer service for health care facilities, hotels, and other customers.

Requirements include a high school diploma, a valid driver's license, and the ability to lift up to 75 pounds. Travel within Florida and on-call shifts are part of the role.

Qualifications

• High School Diploma or equivalent.
• Residence within 30-40 miles of Orlando, Florida.
• Strong customer service skills.
• Basic computer skills, including Microsoft Office.
• Valid driver's license and clean driving record.
• Ability to lift up to 75 pounds and travel for maintenance.
• On-call duties required monthly on a rotating schedule.
• Willingness to travel within Florida as needed.

Responsibilities

• Lead the equipment service business for our customers in Orlando, FL area.
• Learn coffee brewers and equipment from training teams.
• Provide best-in-class customer service to maximize satisfaction.
• Perform service, maintenance, installs, and emergency service requests.
• Manage equipment inventories and parts ordering.
• Document procedures and customer information accurately.
• Operate a company vehicle with stocked equipment.

Skills

Customer service

Driving

Microsoft Office

Physical stamina

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Job description

Your Opportunity as the Field Service Technician, Coffee Equipment- Orlando, FL

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more in the greater Orlando, Florida area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Cafe Bustelo.

Location: Orlando, Florida area

Work Arrangements: Driving in a Company van within the Orlando Market and providing customer service through servicing and maintaining equipment.

In this role you will:

• Lead the equipment service business for our customers in Orlando, FL area


• Obtain expert knowledge from our training teams to learn the ins and outs of coffee brewers and equipment.


• Provide best-in-class customer service to maximize customer satisfaction and retention.


• Perform service on equipment including proactive maintenance, installations, equipment removals, asset management, and emergency service requests.


• Manage equipment inventories including scheduled warehouse inventory checks and ordering parts as needed.


• Properly document procedures, including electronic invoices, customer names and contact information, reported quality issues and other related activities.


• Drive and maintain a company vehicle, fully equipped with parts, shelving and more to ensure you are comfortable and successful in your career!

What we are looking for:

Minimum Requirements:

• High School Diploma or equivalent


• Resides within 30-40 miles of Orlando, Florida


• Strong customer service skills


• Basic computer skills, including Microsoft Office


• Valid driver's license and clean driving record


• Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis


• Ability to work on-call hours at least once a month. (On-call duties are covered on a rotating 4-week schedule)


• Ability to travel for maintenance coverage in other parts of Florida as needed (could be monthly travel)

Additional skills and experience that we think would make someone successful in this role:

• Entry level plumbing and electrical experience

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TheRight Placefor You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

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We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.