Field Service Technician - Coaches St. Louis MO Mobility Customer Services

Siemens; St. Louis (MO); On-site; USD 80,376 - 108,528; Full time

Job summary

Siemens Mobility in St. Louis is seeking a Field Service Technician to support coordination and implementation of service and maintenance for the Charger locomotive fleet. You will work with customers and internal teams to ensure safe, cost-effective operations.

The role requires interpreting electrical diagrams, troubleshooting AC/DC systems, and delivering on-site training and technical guidance. Travel up to 10% and a strong customer-service mindset are essential.

Qualifications

• Associate degree or 2+ years of electrical/mechanical experience in industrial settings.
• Experience troubleshooting Electrical, Mechanical and Pneumatic systems.
• Ability to interpret electrical schematics and drawings.
• Excellent English technical communication skills.
• Strong customer service orientation and willingness to travel ~10%.

Responsibilities

• Provide positive customer service with management and maintenance facility personnel.
• Deliver high-quality technical advice to improve equipment reliability.
• Respond to and complete troubleshoot and repair service requests.
• Deliver ongoing system operation training for customers.
• Coordinate with Rail Support Center and field team for communication.

Skills

Electrical troubleshooting

Mechanical systems

Pneumatic systems

Electrical schematics

English communication

Customer service

MS Office proficiency

Education

Associate’s degree in electrical technology or similar

Tools

Microsoft Office

Job description

Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Reliability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel. Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

“We’re proud to be Great Place to Work® certified—a reflection of our commitment to creating an environment where innovation thrives and every voice matters.”

Position Overview

Siemens Mobility continues to grow and grow in St. Louis! We are seeking to fill new Field Service Technician positions to assist in the coordination and implementation of all phases of the service and maintenance activities of our SIEMENS VENTURE coaches. You will also be responsible for assisting in various maintenance activities with our customers, training their maintenance personnel, and advising on the best maintenance techniques. Setting a safe work environment and proactively supporting our customers is critical to the function. You will interact with the operational, engineering, and dispatching departments for the railroad's safe, cost-effective, and efficient operations. Weekly shift hours can change based on customer schedule and maintenance needs. This will be a 3rd shift position 9:30pm – 6:00am. Monday – Friday.

What your day-to-day will look like

• Provide a positive customer service experience by establishing a rapport with Customer management and maintenance facility personnel.
• Ensure the provision of high-quality technical advice to the customer's maintenance workforce to improve the equipment reliability of the Charger fleet.
• Ensure responsiveness and support to finishing the troubleshooting and repairs assigned to service requests.
• Ensure the delivery of ongoing system operation training for the customers.
• Identify Non-conformance issues and improvement recommendations.
• Assists the local customer staff in assigned troubleshooting and repair works.
• Ensure accurate communication between the customer, our Rail Support Center, and the field team when required.
• Give feedback to the team regarding performance, quality, and efficiency issues.
• Work with 3rd party vendors, such as Cummins, to ensure accurate operation of vendor components installed on the locomotive.
• Continually progress customers' maintenance practices to support the Charger locomotive as intended by the manual.

To thrive in this role, you have

• Associate’s degree in electrical technology or other technical discipline or a minimum of 2+ years of electrical/mechanical experience working in an industrial or manufacturing environment.
• Experience troubleshooting Electrical (both AC and DC circuits), Mechanical, and Pneumatic systems.
• Experience interpreting electrical schematics and drawings.
• Excellently demonstrated English language technical communication skills.
• Demonstratable strong customer service skills.
• Proficiency with all Microsoft Office (including Excel/Word/Access/PowerPoint) products.
• Ability to travel for training – approximately 10% (including up to 3 months in person training in Chicago, IL).
• Setting you apart from others would be experience in rolling stock (railroad) maintenance and commissioning or other rail-related experience as well as knowledge of Railroad Regulatory, FRA requirements, and guidelines.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Onsite

$80,376.00 $108,528.00