Field Service Technician Coaches

Siemens Mobility; St. Louis (MO); On-site; USD 52,000 - 78,000; Full time

Job summary

Siemens Mobility is hiring a Field Service Technician in St. Louis to support the Charger locomotive fleet. You will coordinate and implement service and maintenance activities, train customer personnel, and advise on maintenance techniques.

The role requires troubleshooting electrical, mechanical, and pneumatic systems, and working with 3rd party vendors. A technical degree or equivalent experience is essential, with travel ~10% and occasional training in Chicago.

Qualifications

• Associate’s degree in electrical technology or other technical discipline, or minimum 2+ years of electrical/mechanical manufacturing experience.
• Experience troubleshooting Electrical (AC/DC), Mechanical, and Pneumatic systems.
• Excellently demonstrated English language technical communication skills.

Responsibilities

• Provide a positive customer service experience by establishing rapport with customer management and maintenance facility personnel.
• Deliver high-quality technical advice to improve equipment reliability of the Charger fleet.
• Respond quickly to troubleshooting and repair service requests.
• Provide ongoing system operation training for customers.
• Identify non-conformance issues and offer improvement recommendations.
• Assist local customer staff in assigned troubleshooting and repair work.
• Maintain clear communication between customer, Rail Support Center, and field team.
• Provide feedback on performance, quality, and efficiency to the team.
• Coordinate with 3rd party vendors like Cummins for locomotive components.
• Progress customers' maintenance practices to support Charger locomotives as per manual.

Skills

Electrical Troubleshooting

Mechanical Troubleshooting

Pneumatics

Hydraulics

Electrical Schematics Reading

Diesel & Heavy Equipment

Electrical Diagnostics

Customer Service

Microsoft Office

Education

Associate degree in electrical technology

2+ years electrical/mechanical experience

Job description

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems’ highest reliability and availability: 100% Reliability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility continues to grow and grow in St. Louis! We are seeking to fill new Field Service Technician positions to assist in the coordination and implementation of all phases of the service and maintenance activities of our SIEMENS VENTURE coaches. You will also be responsible for assisting in various maintenance activities with our customers, training their maintenance personnel, and advising on the best maintenance techniques.

Setting a safe work environment and proactively supporting our customers is critical to the function. You will interact with the operational, engineering, and dispatching departments for the railroad's safe, cost-effective, and efficient operations. Weekly shift hours can change based on customer schedule and maintenance needs. This will be a 3rd

shift position 9:30pm - 6:00am. Monday - Friday.

What your day-to-day will look like:

• Provide a positive customer service experience by establishing a rapport with Customer management and maintenance facility personnel.
• Ensure the provision of high-quality technical advice to the customer's maintenance workforce to improve the equipment reliability of the Charger fleet.
• Ensure responsiveness and support to finishing the troubleshooting and repairs assigned to service requests.
• Ensure the delivery of ongoing system operation training for the customers.
• Identify Non-conformance issues and improvement recommendations.
• Assists the local customer staff in assigned troubleshooting and repair works.
• Ensure accurate communication between the customer, our Rail Support Center, and the field team when required.
• Give feedback to the team regarding performance, quality, and efficiency issues.
• Work with 3rd party vendors, such as Cummins, to ensure accurate operation of vendor components installed on the locomotive.
• Continually progress customers' maintenance practices to support the Charger locomotive as intended by the manual.

To thrive in this role, you have:

• Associate’s degree in electrical technology or other technical discipline or a minimum of 2+ years of electrical/mechanical experience working in an industrial or manufacturing environment.
• Experience troubleshooting Electrical (both AC and DC circuits), Mechanical, and Pneumatic systems.
• Experience interpreting electrical schematics and drawings.
• Excellently demonstrated English language technical communication skills.
• Demonstratable strong customer service skills.
• Proficiency with all Microsoft Office (including Excel/Word/Access/PowerPoint) products.
• Ability to travel for training - approximately 10% (including up to 3 months in person training in Chicago, IL).
• Setting you apart from others would be experience in rolling stock (railroad) maintenance and commissioning or other rail-related experience as well as knowledge of Railroad Regulatory, FRA requirements, and guidelines.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

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You should be proficient in:

• Electrical Troubleshooting Skills
• Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Pneumatics Experience
• Hydraulics Experience
• Electrical Troubleshooting
• Electrical Repair
• Pneumatics Troubleshooting
• Diesel & Heavy Equipment Systems
• Electrical Systems & Diagnostics (Heavy Equipment)
• Electrical Schematic Reading