Field Service Technician Coaches

Siemens Mobility; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Siemens Mobility in Chicago, IL is seeking a Field Service Technician to support the maintenance and commissioning of SIEMENS VENTURE locomotives. You will work with customer teams, perform diagnostics, and apply safe, reliable repair techniques in a fast-paced rail environment.

The role requires electrical and mechanical troubleshooting, ability to read schematics, travel about 10% and effective technical communication.

Qualifications

• Associate degree in electrical technology or equivalent work experience.
• Experience troubleshooting electrical, mechanical, and pneumatic systems.
• Ability to interpret electrical schematics and drawings.
• Strong English technical communication and customer service skills.
• Willingness to travel approximately 10% for training.

Responsibilities

• Provide positive customer service by building rapport with maintenance staff.
• Deliver high-quality technical advice to improve equipment reliability.
• Troubleshoot and repair service requests and complete diagnostics.
• Deliver ongoing system operation training for customers.
• Coordinate communications between customer, Rail Support Center, and field team.
• Support 3rd party vendors and ensure proper operation of components.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Pneumatics

Electrical schematics

Customer service

Microsoft Office

Travelability

Education

Associate degree in electrical technology

Tools

Microsoft Office

Job description

Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions - from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization - we ensure your systems' highest reliability and availability: 100% Reliability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel. Good service means we are there for our partners and customers when they need us - and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview

Siemens Mobility continues to grow and grow in Chicago, IL! We are seeking to fill new Field Service Technician positions to assist in the coordination and implementation of all phases of the service and maintenance activities of our SIEMENS VENTURE coaches. You will also be responsible for assisting in various maintenance activities with our customers, training their maintenance personnel, and advising on the best maintenance techniques. Setting a safe work environment and proactively supporting our customers is critical to the function. You will interact with the operational, engineering, and dispatching departments for the railroad's safe, cost-effective, and efficient operations. Weekly shift hours can change based on customer schedule and maintenance needs. There will be 2nd shift positions (1:30pm-10:00pm) and a 3rd shift position 9:30pm - 6:00am Sunday - Thursday and Tuesday - Saturday.

What Your Day-to-day Will Look Like

• Provide a positive customer service experience by establishing a rapport with Customer management and maintenance facility personnel.
• Ensure the provision of high-quality technical advice to the customer's maintenance workforce to improve the equipment reliability of the Charger fleet.
• Ensure responsiveness and support to finishing the troubleshooting and repairs assigned to service requests.
• Ensure the delivery of ongoing system operation training for the customers.
• Identify Non-conformance issues and improvement recommendations.
• Assists the local customer staff in assigned troubleshooting and repair works.
• Ensure accurate communication between the customer, our Rail Support Center, and the field team when required.
• Give feedback to the team regarding performance, quality, and efficiency issues.
• Work with 3rd party vendors, such as Cummins, to ensure accurate operation of vendor components installed on the locomotive.
• Continually progress customers' maintenance practices to support the Charger locomotive as intended by the manual.

To Thrive In This Role, You Have

• Associate’s degree in electrical technology or other technical discipline or a minimum of 2+ years of electrical/mechanical experience working in an industrial or manufacturing environment.
• Experience troubleshooting Electrical (both AC and DC circuits), Mechanical, and Pneumatic systems.
• Experience interpreting electrical schematics and drawings.
• Excellently demonstrated English language technical communication skills.
• Demonstratable strong customer service skills.
• Proficiency with all Microsoft Office (including Excel/Word/Access/PowerPoint) products.
• Ability to travel for training - approximately 10%.
• Setting you apart from others would be experience in rolling stock (railroad) maintenance and commissioning or other rail-related experience as well as knowledge of Railroad Regulatory, FRA requirements, and guidelines.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

You Should Be Proficient In

• Heavy Equipment Repair
• Electrical Schematics
• Electrical Troubleshooting Skills
• Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Pneumatics Experience
• Electrical Systems Diagnostics & Repair
• Electrical Troubleshooting
• Electrical Repair
• Pneumatics Troubleshooting
• Hydraulic Systems & Components
• Electrical Systems & Diagnostics (Heavy Equipment)
• Mechanical Systems & Component Repair
• Electrical Schematic Reading