Field Service Technician: Client-Focused Tech Support

Technibus, Inc.; Canton (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health & dental insurance

Group life & accidental death & disMEM

Supplemental life insurance

Voluntary accident insurance

Company Paid Disability insurance (短期+

Vacation and holidays

401k

Job summary

IES Infrastructure in Canton, OH is seeking a Field Service Technician to provide hands-on field support, diagnose issues, and deliver high-quality service reports. You will engage with customers to understand needs and coordinate with engineering to implement effective solutions.

The role requires traveling to customer sites, interpreting installation manuals, and preparing quotes for replacement parts while maintaining safety and quality standards.

Responsibilities

• Provide customer service and support during field visits
• Build and maintain positive relationships with customers
• Interface with the Engineering Dept. to diagnose errors or technical problems and determine proper solutions
• Understand customer requirements and make appropriate recommendations and briefings
• Produce timely and detailed service reports
• Comprehend installation and maintenance manual
• Understand shipping bills of materials packing and marking methods
• Complete purchase requisitions and submit internal requisitions
• Provide quotes to customers for replacement parts

Skills

Customer service

Communication

Relationship building

Technical aptitude

Job description

IES Infrastructure in Canton, OH is seeking a Field Service Technician to provide hands-on field support, diagnose issues, and deliver high-quality service reports. You will engage with customers to understand needs and coordinate with engineering to implement effective solutions.

The role requires traveling to customer sites, interpreting installation manuals, and preparing quotes for replacement parts while maintaining safety and quality standards.