Field Service Tech

Technibus, Inc.; Canton (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health & dental insurance

Group life & accidental death & disMEM

Supplemental life insurance

Voluntary accident insurance

Company Paid Disability insurance (短期+

Vacation and holidays

401k

Job summary

IES Infrastructure in Canton, OH is seeking a Field Service Technician to provide hands-on field support, diagnose issues, and deliver high-quality service reports. You will engage with customers to understand needs and coordinate with engineering to implement effective solutions.

The role requires traveling to customer sites, interpreting installation manuals, and preparing quotes for replacement parts while maintaining safety and quality standards.

Responsibilities

• Provide customer service and support during field visits
• Build and maintain positive relationships with customers
• Interface with the Engineering Dept. to diagnose errors or technical problems and determine proper solutions
• Understand customer requirements and make appropriate recommendations and briefings
• Produce timely and detailed service reports
• Comprehend installation and maintenance manual
• Understand shipping bills of materials packing and marking methods
• Complete purchase requisitions and submit internal requisitions
• Provide quotes to customers for replacement parts

Skills

Customer service

Communication

Relationship building

Technical aptitude

Job description

• Provide customer service and support during field visits
• Build and maintain positive relationships with customers
• Interface with the Engineering Dept. to diagnose errors or technical problems and determine proper solutions
• Understand customer requirements and make appropriate recommendations and briefings
• Produce timely and detailed service reports
• Comprehend installation and maintenance manual
• Understand shipping bills of materials packing and marking methods
• Complete purchase requisitions and submit internal requisitions
• Provide quotes to customers for replacement parts

Job Title: Field Service Technician

Shift: 1st

Department: Field Service

Reports To: General Manager

Classification: Non-Exempt

Duties & Responsibilities

• Provide customer service and support during field visits
• Build and maintain positive relationships with customers
• Interface with the Engineering Dept. to diagnose errors or technical problems and determine proper solutions
• Understand customer requirements and make appropriate recommendations and briefings
• Produce timely and detailed service reports
• Comprehend installation and maintenance manual
• Understand shipping bills of materials packing and marking methods
• Complete purchase requisitions and submit internal requisitions
• Provide quotes to customers for replacement parts

Job Locations

US-OH-Canton

Company Overview

IES Infrastructure offers competitive salaries. But, if you make your employment decision based on salary only, you’re overlooking other significant factors - work environment and employee benefits. We offer a friendly, team-work environment with opportunities for continuous development and career advancement. We also offer a comprehensive benefits package that provides real protection for you and your family.

• Health & dental insurance
• Group life & accidental death & dismemberment insurance
• Supplemental life insurance
• Voluntary accident insurance
• Company Paid Disability insurance (short and long-term)
• Vacation and holidays
• 401k

Company Culture

• Commitment to Excellence - Consistently exceeds expectations.
• Honesty and Integrity - Strive to do what is right and do what we say we will do.
• Safety - Create a safe working environment in all operating locations.
• Respect - Honor the rights of all involved.
• Communication - Communicate clearly and directly with all involved.
• Employee Satisfaction - Create employee opportunities for growth and development.
• Innovation and Creativity - Apply creative ingenuity to make us better, faster, and first.
• Resiliency - No obstacle will stop us from accomplishing our goals.
• Teamwork - Above all else, work together as one team and one group of professionals.

All positions require customer focus with a service-oriented attitude as well as attention to detail with excellent verbal and written communication skills. Ability to adapt to changes in daily activities is essential. Ability to travel and work overtime/weekends, as needed, to meet customer and in-house demands. All applicants must pass a background check and drug/alcohol screening and must have a clean driving record.

Disability Accommodation

IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at [phone] or any IES office to request assistance.

EEO & Aff…

The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment