Field Service Technician-Monroe, LA

Quality Data Systems; Monroe (LA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance (

Generous PTO & Sick Time

Retirement plan with company match

Professional development and growth

Job summary

Quality Data Systems is seeking an Entry-level Field Service Technician in Monroe, LA. The role focuses on installing, maintaining, and repairing cash automation equipment, including ATMs and related devices, within a local travel radius.

The ideal candidate has a high school diploma, 1+ years in field service, and may hold NCR/OEM ATM/ITM certifications. A valid driver’s license and reliable transportation are required for on-site visits and customer interactions.

Qualifications

• High school diploma required; associate degree preferred.
• 1+ years as a field service technician preferred.
• NCR Certification / OEM ATM/ITM certification a plus.
• Valid driver’s license and clean driving record required.
• Ability to travel within ~100-mile radius of home base.

Responsibilities

• Install, maintain, and repair cash automation equipment within defined travel radius.
• Troubleshoot ATMs, ITMs, TCRs, currency discriminators, and coin machines.
• Upgrade software and hardware components as needed.
• Perform preventative maintenance and timely repairs.
• Communicate clearly with clients and team members.

Skills

Field service

ATM maintenance

Diagnostics

Hardware upgrades

Customer communication

Education

High school diploma

Associate degree preferred

Tools

NCR Certification

Job description

Job Details

Level: Entry

Job Location: Monroe, LA - Monroe, LA

Salary Range: $17.00 - $22.00 Hourly

Job Category: Installation - Maint - Repair

Field Service Technician – Monroe, LA

Are you a hands‑on problem solver who enjoys building relationships, working independently, and taking pride in doing what’s right—even when no one’s watching? At Quality Data Systems (QDS), integrity, excellence, and service are at the heart of everything we do. We’re looking for a Field Service Technician who shares these values to join our team.

In this role, you’ll travel within a 100-mile radius of your home base Monday through Friday, installing, maintaining, and repairing a wide range of cash automation equipment including counters, recyclers, and ATMs. You’ll have the opportunity to build lasting relationships with our clients while delivering exceptional service and upholding the high standards that make QDS a trusted partner across the region.

The individual in this position must live within 30 miles of Monroe, LA. Approved living locations include: Ruston, West Monroe, Monroe, Shreveport, Haughton

Please note: Field Service Technicians participate in a rotating schedule of evening and weekend on‑call assignments, ensuring our clients receive timely support outside of standard business hours. (Determined by territory)

What You’ll Do:

• Bring live and troubleshoot ATMs, ITMs, TCRs, Currency Discriminators, and Coin machines
• Upgrade software and hardware
• Diagnose system complications and perform repairs
• Perform preventative maintenance
• Communicate effectively with QDS team members and customers

What We’re Looking For:

• Past successful candidates have had experience or backgrounds in installation or repair of cash automation equipment, office equipment, POS systems, security equipment, and electrical or HVAC backgrounds.
• High school diploma required; associate degree preferred
• 1+ years of experience as a field service technician preferred
• NCR Certification / OEM ATM/ITM certification a plus (Hyosung, NCR, Diebold, etc.)
• People person! Friendly and sociable with great relationship building skills – ability to create an instant rapport with customers.
• Self-starter with strong work ethic and ability to work independently
• Clean and neat appearance
• Strong communication and relationship-building skills
• Ability to prioritize travel schedule and manage time effectively
• This position requires a valid driver’s license and clean driving record
• Must pass background check and drug test

Benefits:

• Competitive salary
• Health, dental, and vision insurance (Employee only dental and vision are free!)
• Generous PTO & Sick Time
• Chaplaincy & Employee Care
• Retirement plan with company match
• Professional development and growth opportunities

About Us:

Founded in 1983, Quality Data Systems (QDS) is proud to be a family‑owned cash automation company that specializes in helping financial Institutions and retailers use the latest technology to automate cash handling.

At QDS, our values are everything. We were honored as the #1 company in Values by The Charlotte Observer, out of more than 2,000 businesses in the area. Since 1983, we’ve built a reputation for excellence by creating a workplace where hardworking, values‑driven people find purpose, fulfillment, and fun.

We’re more than a cash automation company – we’re in the people business. Through leadership development and a servant‑minded culture, we help our team grow not just professionally, but personally. At QDS, we’re a Super Bowl‑caliber team, and we’re looking for our next class of rising stars. Could one of them be you?

Position Work Conditions & Physical Requirements:

• Frequent driving (up to 6–8 hours/day)
• Working with hands
• Physical activity including standing, sitting, bending, and twisting
• Working outdoors in varying weather conditions
• Stretching and reaching overhead
• Lifting objects weighing up to 50-75 pounds