Field Service Technician - Bristol, Virginia

NRT Technology Corp; Bristol, Northern (VA, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

NRT Technology Corp. seeks an on-site Field Service Technician to support ATM and cash-handling systems across a Virginia service area, frequently traveling by car.

You will diagnose, repair, install, and maintain hardware and software, coordinating with casino cage/IT staff to ensure quick issue resolution and high customer satisfaction. This role requires a college diploma or technical certification, 1–2 years of ATM/electronics experience, and a valid driver’s license.

Qualifications

• Requires college diploma or technical certification in a related technology field.
• 1–2 years of experience servicing ATMs, electronics, or cash-handling equipment.
• Valid driver’s license, reliable transportation; company vehicle not provided.

Responsibilities

• Respond to service dispatches; occasional nights, weekends, overtime may be required.
• Diagnose, repair, replace, and adjust hardware; configure and update software.
• Troubleshoot complex hardware/software issues with diagnostic tools; document findings.
• Perform preventative maintenance and replenishment of consumables like receipt paper.

Skills

Technical diagnostics

Electronics repair

Windows OS

Problem solving

Documentation

Teamwork

Customer service

Education

College diploma or technical certification

Tools

Windows OS

Diagnostic tools

PC hardware tools

Job description

Reporting to Regional Manager, the Field Service Technician is responsible for providing on-site technical support for ATM and multi-function cash-handling (TITO kiosk) devices within an assigned service area. This role involves diagnosing, repairing, installing, and maintaining hardware and software while traveling frequently by car; mileage reimbursement is provided. The Technician works closely with internal support teams and client casino operations, including cage and IT staff, to ensure timely issue resolution and high levels of customer satisfaction. Comprehensive training and required tools, software, and equipment are provided to support successful performance in this role.

Responsibilities:

• Respond to service dispatches on a call-by-call basis, one or more times daily. Flexibility to work nights, weekends, overtime, or alternative shifts may be required. Occasional travel, including flights and multi-day stays, may be necessary to support projects in other regions.
• Diagnose, repair, replace, and adjust hardware components; clean and maintain mechanical parts; and configure, install, and update software.
• Troubleshoot complex hardware and software issues using company-provided diagnostic tools, with thorough analysis and documentation.
• Perform routine inspections and preventative maintenance in accordance with established procedures, including replenishment of consumables such as receipt paper.
• Install, relocate, upgrade, modify, or remove hardware and software for ATMs and cash-handling equipment.
• Provide on-site customer training on the operation and use of installed systems.
• Maintain a strong commitment to customer satisfaction, including timely follow-up on issues, requests, and service outcomes.
• Receive work orders and incident briefings from dispatch, proactively report unforeseen issues, and provide detailed debriefings on all completed work.
• Identify technical or process issues, proactively communicate risks, and suggest continuous improvement opportunities.
• Actively use corporate systems and tools for knowledge sharing, including contributing to and leveraging the knowledge base.
• Participate in required hardware and software training programs (on-the-job, classroom, and web-based), and obtain certifications as required.
• Ensure accurate, real-time updates to dispatch systems and complete all required administrative documentation (service reports, expense reports, time and attendance records) accurately and on time.
• Comply with all traffic and safety regulations, and safeguard company tools, test equipment, proprietary software, and documentation.

Requirements:

• College diploma and/or technical certification in a relevant technology field.
• 1–2 years of experience servicing ATMs, computer electronics (hardware and software), cash-handling equipment, or related devices such as slot machines.
• Valid driver’s license, personal vehicle, active auto insurance, and reliable transportation (company vehicle not provided).
• Diebold, Wincor, and/or NCR certification or experience is an asset.
• Strong technical, electronic repair, and preventative maintenance skills.
• Excellent diagnostic, analytical, and problem-solving abilities.
• Working knowledge of computer systems and networks, including Microsoft Windows environments.
• Ability to read, interpret, and apply technical documentation.
• PC proficiency and effective use of technical tools and systems.
• Professional demeanor and appearance at all times.
• Strong teamwork skills with a positive, customer-focused attitude.
• Effective verbal and written communication skills with internal teams and external customers.
• Experience supporting NRT QuickJack or ticket redemption products in a casino environment is an asset.
• Ability to obtain and maintain all required gaming licenses for casinos serviced by NRT.

Work Environment:

• Regular lifting and carrying of tools and parts weighing up to 50 lbs.
• Frequent bending, squatting, walking, standing, or sitting for extended periods.
• Work is primarily conducted in casino environments, with regular exposure to secondhand smoke.
• Noise levels range from moderate to loud.
• Extended driving, sometimes over long distances, in varying traffic and weather conditions may be required.
• Employment is subject to a comprehensive vetting process, including background checks, credit checks, and all applicable casino licensing requirements.