Field Service Technician

NRT Technology Corp.; Bristol (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

NRT Technology Corp. is seeking a Field Service Technician to install, maintain, and repair payment kiosks, ATMs, and related gaming tech at client sites in Bristol, VA.

You will perform preventive maintenance, diagnose hardware and software issues, replace components, and document service activities while keeping logs and communicating with customers and internal teams. Travel locally and assist after-hours calls to minimize downtime.

Qualifications

• Strong technical and mechanical skills including computer hardware and basic networking.
• Troubleshooting and diagnostic skills to analyze issues and implement repairs.
• Customer service and communication skills to explain tech info clearly.
• Time management and organizational skills for prioritizing service calls and travel.
• Experience in ATM, kiosk, or gaming tech; familiarity with payment systems or POS devices.
• Basic understanding of AML and compliance environments.
• Willingness to work on-site in Bristol, VA with local travel.
• Valid driver’s license and ability to lift/move equipment.

Responsibilities

• Install, maintain, and repair NRT payment kiosks, ATMs, and related gaming/fintech equipment at customer sites.
• Perform regular preventive maintenance and diagnose hardware/software issues.
• Replace components and ensure equipment operates safely and reliably.
• Document service activities and maintain accurate logs; communicate with customers and internal teams.
• Travel locally to client sites as needed; support after-hours or weekend service to minimize downtime.

Skills

Technical skills

Mechanical skills

Hardware experience

Basic networking

Troubleshooting

Customer service

Time management

ATM/kiosk familiarity

AML/compliance awareness

Casino/high-security exposure

Education

Technical diploma / Associate degree in electronics or IT

Tools

Hand tools

Test equipment

Job description

Company Description NRT Technology Corp. is a global fin-tech leader specializing in guest and player engagement platforms for enterprise gaming operators and related industries. The company delivers secure omni-channel payment ecosystems, including payment systems, casino resort mobile apps, financial and marketing kiosks, AML compliance tracking, financial intelligence solutions, digital loyalty tools, and intelligent table game platforms. NRT processes payments for over 50,000 ATMs in North America, settles more than $35 billion annually, and supports over 220 million transactions each year, with more than 10,000 QuickJack kiosk solutions deployed worldwide. Headquartered in a 55,000-square-foot facility in Toronto with R&D, administration, and support functions, NRT also operates an American head office in Las Vegas and international offices in Macau, Singapore, and Taiwan.

Role Description This full-time, on-site Field Service Technician role is based in Bristol, VA. The Field Service Technician will install, maintain, and repair NRT payment kiosks, ATMs, and related gaming and financial technology equipment at customer locations. Responsibilities include conducting regular preventive maintenance, diagnosing hardware and software issues, replacing components, and ensuring equipment operates safely and reliably. The role involves documenting service activities, maintaining accurate logs, communicating clearly with customers and internal teams, and following company procedures and regulatory requirements. The technician will travel locally to client sites as needed, manage spare parts and tools, and support occasional after-hours or weekend service calls to minimize downtime for customers.

Qualifications

• Candidates should possess strong technical and mechanical skills, including experience with computer hardware, and basic networking.
• Candidates should possess troubleshooting and diagnostic skills, with the ability to analyze issues, interpret error codes, and implement effective repairs or workarounds.
• Candidates should possess customer service and communication skills, including the ability to explain technical information clearly and maintain professional relationships with clients and team members.
• Candidates should possess time management and organizational skills, with the ability to prioritize service calls, manage travel schedules, and maintain accurate service records.
• Relevant skills and qualifications that would be beneficial include experience in ATM, kiosk, or gaming technology service; familiarity with payment systems or POS devices; basic understanding of AML and compliance environments; and comfort working in casino or high-security settings.
• Additional requirements include a valid driver’s license, the ability to lift and move equipment as needed, proficiency in using hand tools and test equipment, and willingness to work on-site in Bristol, VA with local travel.
• Education such as a technical diploma, associate’s degree in electronics, IT, or a related field, or equivalent practical experience is preferred.