Field Service Technician/Assembler

ProMach; Fairfield (NJ); On-site; USD 41,328 - 55,104; Full time

Job summary

ProMach is seeking a field service technician to install Pace automation systems at customer sites, perform startup and commissioning, and conduct on-site repairs and training. The role involves travel up to 75% domestically and internationally, with responsibilities including servicing, upgrades, and detailed reporting.

The ideal candidate has a strong mechanical/electrical background, experience with PLCs, and the ability to read schematics.

Qualifications

• High school diploma required; associate's degree in a related technical field preferred.
• Strong mechanical and electrical background with start-up, repair, and maintenance experience on custom machinery.
• Basic knowledge of Allen-Bradley PLCs.
• Ability to read and understand engineering designs, including wiring schematics.
• Proficient in Microsoft Office for technical reports and training requirements.
• Good communication and interpersonal skills with a strong customer service focus.
• Strong problem-solving skills and independent judgment.
• Ability to conduct high-level training for customer personnel on equipment.
• Ability to work independently, maintain a positive attitude, and work well with all levels of management and operators.
• Willingness to travel up to 75% domestically and internationally.

Responsibilities

• Install Pace automated unscrambling machinery at customer locations (electrical and mechanical).
• Perform factory startup/commissioning of Pace machinery at customer sites; troubleshoot to meet contract efficiency; train plant personnel.
• Perform factory repairs/servicing at customer locations; troubleshoot inefficiencies; install upgrades; provide operator training.
• Generate detailed service reports.
• Pursue aftermarket sales opportunities: machine upgrades, retrofits, spare parts recommendations.
• Set up and test variable frequency drives and servo controllers.
• Build, set up, and test factory acceptance testing on new equipment at the facility.
• Provide shop support as an assembler when field work is idle.
• Work flexibly between field and shop, assisting with assembly in the shop when not on site.
• Perform other duties as assigned.

Skills

Mechanical background

Electrical background

PLC knowledge

Schematic reading

MS Office

Customer service

Problem solving

Training ability

Independent worker

Travel willingness 75%

Education

High school diploma

Associate's degree (mechanical/electrical)

Job description

Overview

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. We’ll be proud to have you on the journey. Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations. We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Responsibilities

• Perform installation at customer location (electrical and mechanical) of Pace automated unscrambling machinery.
• Perform in-factory startup/commissioning of Pace machinery at customer location. Troubleshoot and adjust to achieve machine efficiency rates per the contract. Train plant personnel as required.
• Perform in-factory repair/servicing of Pace machinery at customer location. Troubleshoot inefficiencies, perform audits, install upgrades, and provide follow-up operator training.
• Generate detailed service reports.
• Engage with customers in pursuit of aftermarket sales opportunities including machine upgrades or retrofits, additional service opportunities, and recommendations on stocked spare parts.
• Set up and testing of variable frequency drives and servo controllers.
• Build, set up, and perform factory acceptance testing on new equipment at the manufacturing facility.
• Provide support in the shop as an assembler during periods without field assignments.
• Work flexibly between field and shop operations, assisting with assembly tasks in the shop when not performing field duties.
• All other duties as assigned.

Qualifications

• High school diploma; associate's degree in a related technical field (mechanical and electrical) preferred.
• Strong mechanical and electrical background with experience in start-up, repair, and maintenance of custom machinery.
• Basic knowledge of Allen-Bradley Programmable Logic Controllers.
• Ability to read and understand engineering designs, including wiring schematics.
• Proficient in Microsoft Office for technical reports and training requirements.
• Good communication and interpersonal skills with a strong customer service focus.
• Strong problem-solving skills and independent judgment.
• Ability to conduct high-level training for customer personnel on equipment.
• Ability to work independently, maintain a positive attitude, and work well with all levels of management and operators.
• Willingness to travel up to 75% of the time, domestically and internationally. Non-travel time spent in the plant.

What’s in it for you?

There’s no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves on being a company where people are happy and choose to build a career. Total compensation includes salary, comprehensive medical/dental programs, life insurance, generous paid time off, and a retirement savings plan with a company match. You are eligible for benefits on your first day of employment.

Please note that pay ranges listed on external job boards may not reflect internal compensation ranges. Base Salary Range: $30.00/hr - $40.00/hr.

Company

Pro Mach, Inc. was named to the Inc. 5000 list of the fastest-growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and acquire new capabilities. ProMach is an Equal Opportunity Employer and uses E-Verify to verify employment eligibility. Pro Mach is a drug-free workplace. We will provide reasonable accommodations to applicants with disabilities upon request.