Field Service Technician: Analytics & Start-up Pro

ABB; Kentucky; Hybrid; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health, Life & Disability

401k Savings Plan

Employee Stock Acquisition Plan

Paid holidays

Job summary

ABB in the United States is seeking a field service professional to work on-site with customers, performing commissioning, troubleshooting, and preventative maintenance of analytical equipment, with a hybrid work model and up to 90% travel.

The role requires a technical degree, strong customer-facing skills, and willingness to travel; base location is Pittsburgh, PA or nearby states; eligible to work in the US; ABB benefits include health, retirement plans, and more.

Qualifications

• Bachelor's or technical degree with 2+ years (or Associate's/HS diploma with 5+ years) of relative experience.
• Strong technical background in startup, commissioning, troubleshooting, and preventive/unplanned maintenance of analytical products.
• Ability to build strong customer relationships and work with minimal supervision; customer service oriented.
• Willingness to travel ~90% and hold a valid passport and driver's license.
• Must be eligible to work in the US for ABB.

Responsibilities

• Work with the customer on-site to identify opportunities to improve operations and reduce pain points.
• Perform field service tasks, diagnose issues, and analyze remotely or on-site for certified products.
• Prepare material lists and ensure availability of parts and equipment for service activities.
• Act as trainer for field service associates and customers.
• Commissioning/start-up, troubleshooting/repair, and preventive maintenance of analytical equipment.

Skills

Customer relationships

Interpersonal skills

Outlook/Excel/Word

Travel readiness

Education

Bachelor's/Technical Degree

Associate's/HS diploma with 5+ years experience

Tools

Gas analyzers

Gas chromatographs

Job description

ABB in the United States is seeking a field service professional to work on-site with customers, performing commissioning, troubleshooting, and preventative maintenance of analytical equipment, with a hybrid work model and up to 90% travel.

The role requires a technical degree, strong customer-facing skills, and willingness to travel; base location is Pittsburgh, PA or nearby states; eligible to work in the US; ABB benefits include health, retirement plans, and more.