Field Service Technician – Agricultural Equipment Diagnostics

Greenway Equipment; Lawrenceville (GA); On-site; USD 52,000 - 72,000; Full time

Job summary

Greenway Equipment is seeking a Service Technician to independently diagnose, service, and repair John Deere and related equipment. You will work on customer and dealer-owned machinery, including field service, with a focus on thorough documentation and timely repair orders.

You will participate in ongoing trainings, maintain up-to-date product knowledge, and mentor apprentices. A strong safety mindset and dedication to customer satisfaction are essential.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems on John Deere equipment.
• Experience with tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with Service Advisor or equivalent diagnostics tools.
• Desire to deliver an exceptional customer experience.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• High school diploma or equivalent.
• Ability to work extended hours and weekends.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and documentation of diagnostics and repairs performed on repair orders.
• Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.
• Follows all safety rules and regulations in performing work assignments.
• Prepares all reports and forms required in conjunction with work assignments.
• Will maintain current product knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Mentors Service Technician Apprentices and junior Service Technicians.

Skills

Diagnostics

Mechanical systems

Electrical systems

Hydraulic systems

Special tools

Technical manuals

Service Advisor

Diagnostic tools

Customer experience

Vehicle operation

Education

High School Diploma or GED

Tools

Service Advisor

Job description

Greenway Equipment is seeking a Service Technician to independently diagnose, service, and repair John Deere and related equipment. You will work on customer and dealer-owned machinery, including field service, with a focus on thorough documentation and timely repair orders.

You will participate in ongoing trainings, maintain up-to-date product knowledge, and mentor apprentices. A strong safety mindset and dedication to customer satisfaction are essential.