Field Service Technician: Ag Equipment Diagnostics & Repairs

Greenway Equipment; Stuttgart (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Greenway Equipment is seeking a Service Technician to diagnose and repair John Deere and related outdoor equipment. The role involves field service, on-site diagnostics, and thorough documentation of all work performed.

You will stay current on technology offerings, mentor apprentices, and contribute to a strong customer experience. Responsibilities include maintaining safety, submitting accurate repair orders, and participating in Greenway training programs to grow skills and knowledge.

Qualifications

• Basic understanding of mechanical, electrical, and hydraulic systems used in John Deere equipment.
• Experience using special tools and following Technical Manual procedures.
• Ability to diagnose technical issues.
• Experience with basic computer functions such as Service Advisor or equivalent diagnostic tools.
• Positive attitude and a desire to deliver an exceptional customer experience.
• High School Diploma, GED, or equivalent experience.

Responsibilities

• Performs diagnostics and repairs on John Deere equipment.
• Performs repairs in the field as required.
• Develop a thorough understanding of all technology offerings.
• Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
• Participate in training programs required by Greenway Equipment to develop and advance skills and knowledge.
• Follows all safety rules and regulations in performing work assignments.
• Prepares all reports and forms required in conjunction with work assignments.
• Maintain current product knowledge of John Deere and competitive products.
• Maintains condition of vehicles, inventory, tools and equipment.
• Mentors Service Technician Apprentices and junior Service Technicians.

Skills

Diagnostics

Mechanics

Electrical systems

Hydraulic systems

John Deere knowledge

Customer service

Education

High School Diploma or GED

Tools

Service Advisor

Diagnostic software

Job description

Greenway Equipment is seeking a Service Technician to diagnose and repair John Deere and related outdoor equipment. The role involves field service, on-site diagnostics, and thorough documentation of all work performed.

You will stay current on technology offerings, mentor apprentices, and contribute to a strong customer experience. Responsibilities include maintaining safety, submitting accurate repair orders, and participating in Greenway training programs to grow skills and knowledge.