Field Service Technician - 90% Travel Required

FOBA; York (York County); Remote; USD 53,000 - 62,000; Full time

Job summary

An established industry player is seeking a motivated Field Service Technician to join their North America team. In this dynamic role, you will travel extensively to some of the largest manufacturing companies, ensuring exceptional customer satisfaction while installing and maintaining cutting-edge equipment. Your technical expertise and commitment to service will be crucial in driving sales growth and fostering strong customer relationships. Enjoy the flexibility of remote work while engaging in meaningful interactions that contribute to a sustainable future. With a strong emphasis on training and development, this opportunity promises personal and professional growth in a diverse and innovative environment.

Benefits

Company cellphone

Medical, dental, vision benefits from day 1

Training and development opportunities

401K savings plan + company match

Tuition reimbursement from Day 1

Paid Parental Leave

Wellbeing Program

Employee Assistance Program

ICP 5% Bonus

Qualifications

• 1+ year of field service experience or customer-facing roles required.
• Technical background in Mechanical, Electrical, or Electronics preferred.

Responsibilities

• Ensure smooth operation of equipment and maintain customer relationships.
• Install, repair, and maintain industry-leading equipment at customer sites.

Skills

Field Service Experience

Customer Service

Technical Background

Troubleshooting Skills

Education

Technical Training

Tools

Computer Hardware

Computer Software

Job description

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.

• Collaborating with a vibrant, diverse, global team.

• Contributing to a brighter, safer, more sustainable future.

Videojet - Alltec FOBA, a Veralto company, are experts in Industrial Laser Marking. For five decades, we have been writing with light, developing, and manufacturing leading laser marking solutions for direct part and product marking. With our internationally proven laser and application know-how and industry-tested marking lasers and laser marking workstations, we reliably and economically make our mark on countless products in all industries. Integrated imaging, innovative software functions and comprehensive services as well as globally competent consulting and first-class customer service nicely complete our portfolio.

We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve.

Reporting to the Field Service Manager, the Field Service Technician plays a key role in FOBA’s customer interactions, providing daily service and support. You will be responsible for ensuring the smooth operation of our equipment, as well as maintaining strong customer relationships. With advanced technical and commercial training, you will contribute to the growth and success of our organization.

In this entrepreneurial role, you will work remotely, traveling to some of the world’s largest manufacturing companies. At these sites, you will drive sales growth by delivering exceptional customer satisfaction, minimizing downtime, and addressing customer needs. You will be responsible for installing, repairing, and maintaining our industry-leading equipment at customer locations.

This position is part of the North America team and will be remote, preferably based on the East Coast, with the requirement to travel to customer sites across the USA and occasionally to Mexico and Canada (90% travel)

In this role, a typical day will look like:

• Create and grow multiple aspects of our business through supporting regional and company goals.

• Improve customer satisfaction by delivering the highest customer service in our industry.

• Identifying, owning, and tracking any issues with an account, according to call escalation procedure, to reach resolution.

• Receive and apply highly advanced technical training at customer accounts and remotely every day.

• Travel 90% of the time to the US, and occasionally to Mexico and Canada (5 days per week). You will fly out on Monday and return home on Friday.

The essential requirements of the job include:

• At least 1 year of field service experience and/or customer-facing roles.

• Ability to travel most of the time.

• Technical background - Mechanical, Electrical, Electronics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills.

• Experience in repairing, troubleshooting, and diagnosing various types of equipment.

We offer:

• Company cellphone & Company credit card.

• Benefits (medical, dental, vision & more) on day 1, no waiting period!

• Training and development opportunities.

• Flexibility, autonomy and freedom to manage your schedule.

• 401K savings plan + company match.

• Tuition reimbursement from Day 1

• Attractive employee referral program.

• Paid Parental Leave.

• Wellbeing Program, with rewards.

• Employee Assistance Program (legal, financial, and counseling resources)

• ICP 5% Bonus

US ONLY:

The compensation range for this role is $53000 - $62000 USD per year. This job is also eligible for Incentive Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.