Field Technician

ZOLL Resuscitation; Fort Wayne (IN); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative company is seeking a dedicated professional to provide on-site product support and troubleshooting for lifesaving medical technologies. This role involves assisting customers, managing software updates, and ensuring optimal performance of medical devices. With a focus on improving patient outcomes, you will engage in meaningful work that directly impacts lives. The position requires a commitment to travel, excellent communication skills, and a technical background. Join a dynamic team that values innovation and dedication to making a difference in healthcare.

Qualifications

• Technical degree or equivalent work experience is required.
• Prior experience interfacing with external customers is preferred.

Responsibilities

• Provide on-site product support and troubleshooting.
• Assist customers with equipment application and escalate issues.
• Perform on-site preventive maintenance and software upgrades.

Skills

Verbal Communication

Written Communication

Organizational Skills

Microsoft Office

Independent Work

Education

Technical Degree

Tools

Computers

Job description

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won't just have a job. You'll have a career-and a purpose.

Join our team. It's a great time to be a part of ZOLL!

Job Summary

Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site troubleshooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.

Essential Functions

• Direct involvement with staffing of department
• Product support on-site, via telephone and through field technicians.
• Assist customer with application of equipment.
• Escalates customer related issues to Service Manager and CQA Account Manager.
• Performs troubleshooting on-site and corresponds with ZOLL Tech Support staff to document activity
• Performs on-site PMs.
• Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.
• Potential for deployments to other customers in region at the direction of the manager.
• Able to maintain customer specific information related to service activity.
• Monthly reporting of department metrics for on-site coverage and PM performance.
• Provide software upgrades as requested.
• Special Projects as assigned.

Required/Preferred Education and Experience

• Technical Degree (2 year minimum) or equivalent work experience. required
• Prior work experience interfacing with external customers, preferred and
• Valid driver's license required and
• Credit card in good standing for expenses related to travel required

Knowledge, Skills and Abilities

• Excellent verbal & written communication skills.
• Ability to meet objectives.
• Ability to work independently.
• Organizational skills.
• Experience with computers and Microsoft Office.

Travel Requirements

• 90% Up to 90% travel required depending

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

#LI-LV

#REMOTE

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.